H&R Block

Angela C 

on BBB

4 years ago

Do not go to the H&R Block in Princeton Indiana!!! Sandra, the owner is the most rude person I have ever encountered. They made a mistake on my $15,000 tax return and since they received their money, they refused to help correct it. (Before you judge, Im a foster parent of several that works all year.) Mu return was to be deposited more than a week ago and I still have not received my return.I waited for 2 hours and 43 minutes on the 1 800 HRBLOCK. number only to keep getting transferred then disconnected. At that point I ju... read more

Christina V. 

on BBB

4 years ago

I called rhe 800 number to file a complaint and i was on hold for over an hour. Then someone answeree said hello and i responded then all i could hear was background noise i stayed on the line for 10mins trying to get a response. But obviously i was being ignored and then got hung up on, someone isnt doing their job. This is very unprofessional because people need help and theyre not helping. 

Levi W 

on BBB

4 years ago

This place acts like they have upfront pricing and that they are transparent. This is not true that also say that you never pay for anything unexpected, also not true. I a 23 year old poor college student went here just to file my taxes and they charged me $970 and I owed taxes of $840. I said to the accountant that I would have never went there if I would have known it was that much. He told me well he finished so that’s what it was. No one told me I did not have to pay him. I did not know this, he made it seem like I had t... read more

Jann Elaine E 

on BBB

4 years ago

The woman answering the phone hung up on my husband multiple times when he tried to book an appointment; I suspect it was because he had a foreign accent. We went here last year and the service was great but we won't be back because of this recent experience. Very unfortunate for this business to have someone like that fielding calls. 

Youssef K 

on BBB

4 years ago

THE WORST SERVICE EVER! I called today four times and stayed on hold for 35 minutes, 55 minutes, 1 hour and 35 minutes, and 1 hour and 39 minutes. The four times a person will talk to me and tell me "I need to transfer your call to another department" and put me on hold again until they hang up. THE WORST SERVICE EVER! 

Daniel C 

on BBB

4 years ago

Run away from this establishment. I went in and the front desk woman advised me my tax advisor from previous years has been laid off. They insisted relentlessly that another advisor would be able to help me. Not wanting to come back again I attempted to do my taxes with a Victor Meyer at this office and he's done a terrible job at it. The man has no customer service manners, was incredibly rude, insulted my intelligence and my simple tax return said I owed the government over eight thousand dollars! The man barely looked lik... read more

RBeth 

on BBB

4 years ago

I called H&R block last Friday to ask them all the questions I could possibly think of about me and a friend of my'n filing taxes with them. I told them that I had 3 w-2's, unemployment and both stimulus that needed filled for. My friend only needed to file for unemployment and both stimulus. I was told at that time that it would be 60 something dollars and it would me 49 something for my friend. Which was initially the whole reason I choose to make the appointment and file with them to begin with. Which these prices would h... read more

Donna N 

on BBB

4 years ago

I went to a H&R Block in Poplar Bluff, MO to have my Property Tax Credit Claim filled out. After it was completed I was told they do not electronically file them because corporate charged them if they did. I didn’t like it, I should have been told before we started or a sign posted. I live about 12 miles from this H&R Block, I went home and was looking at my return. My address was listed as Poplar Bluff, not the town I live in. There was no excuse for this. She had 3 pieces of paper with my address. Went back, they had corre... read more

Essence C 

on BBB

4 years ago

Just received some of the worse customer service from an older male by name of Wendell Wright the senior tax advisor at this junction city location. We set a 3pm appointment to have our taxes done via H&R Block for the first time ever. Wendell came out of his office multiple times and never acknowledged us. We waited, and waited to the point a random walk in without an appointment was called back before us. After 30mins of sitting and not being serviced I finally inquired about the wait we were finally called back, no apolog... read more