H&R Block

Kyla W 

on BBB

2 years ago

I have been treated extremely poorly by the staff at this location. I paid and filled my taxes 35 days ago, four days after filling I received a corrected W2 from my employer and dropped this off to the staff. I asked for a call, and provided my number and email. I never received a call, Ive been calling three days a week, and stopped by the location. Each time I stopped by looking to get this handled, I was told I would receive a returned call. The call never happened. Today I asked the manager if I can have a return of the... read more

Nadine M 

on BBB

2 years ago

Delay in completing returns online. THIS HAS NOTHING TO DO WITH A SPECIFIC OFFICE, DID TAXES ONLINE.I have always been happy with H&R Block and I pay the extra $60 to have someone review my returns. Last year this worked seamlessly. I have simple returns.Did the same thing this year and I'm concerned because it usually takes 3-5 days, last year taking 4 days. I filed my returns for review on March 4th and I still haven't heard anything. In the portal it says my returns are being worked on.Also, we got the same person we had ... read more

Ashley J 

on BBB

2 years ago

This business is absolutely horrible. They did nothing for me when one of their tax pros removed a dependent and refiled my taxes prior to me agreeing the removal of the dependent. Left me with not many options. And when I kept trying to reach out they dismissed me. And they told me it happened because I wanted to pay my professional with my return!!! 

Joseph W 

on BBB

2 years ago

I have recently used hrblock out of ********, ******** (2023). My recommendation is that nobody uses this location for tax services. Reasons... One, fees are not addressed up front. I was charged 145 dollars year and because I added my child in the 2023 tax year, I was surprised when I found out that fees were over 400. Dollars (upon depositin bank account). I was not told this information at all during my tax return process. I would have left and found another tax service. Two, after two years of living at the same address ... read more

Jamie M 

on BBB

2 years ago

I took our files with us, i did NOT file my taxes with them. I used a site with my husband and they keep harassing me, calling me at work, ect saying I have to give them money. I never filed my taxes with them, we walked out. 

DALLAS L 

on BBB

2 years ago

HR Block charged me for filing my taxes for the State of ******. The filing was improperly completed and resulted in me having to file an amended return. I am unable to contact them to request a refund for the return completed improperly. 

Can T 

on BBB

2 years ago

Their services are horrible! After being very quick to introduce me to all of the "premium features" that they have including "Peace of mind" and then take my money promptly with a sentence "No refund" in the receipt, I went through such an emotional ordeal trying to get my taxes done with a "tax pro" who hardly responded to my messages within 3-5 business days. When I called the service support ***************, the "supporters" said that they do not have my records in the system and responded with a "I don't care", hypocrit... read more

SARFARAZ M 

on BBB

2 years ago

THIS IS SCAM ,THEY JUST TAKE MONEY AND GO AWAY ,THEY MESSEDUP MY TAX ,CALLING THEM AGAIN AND AGAIN BUT NO RESPONSE FROM THEM TOTALLY SCAM 

Terry F 

on BBB

2 years ago

They never keep appointments made. In 30 years they have changed it every year.