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H&R Block
- Finance
- Mayfield Heights, OH
About this business
H&R Block tax professionals know taxes and can handle your tax needs and maximize your refund. Set up an appointment in your local tax preparation office or work with your tax consultant from home. Whether you come in to your local Mayfield Heights H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, were doing our part to keep our communities safe. If you want t... read more
Location details
6371 Mayfield Rd, Mayfield Heights, OH, 44124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 9:00 p.m. | |
| Tue | 09:00 a.m. to 9:00 p.m. | |
| Wed | 09:00 a.m. to 9:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
In 2021, HR Block has decided to add a "Refund Transfer Fee" option for those stuck paying premium $49.99 to file a 1099-B for stock sales. At the end of their tax filing slideshow, they have two options: 1) is to pay with a debit card 2) is to use your refund. Option 2 costs 39.00 additional to use your tax refund to pay for their premium. All well and good, however, if you wish to change from the 39.00 option to the debit card option to avoid the 39.00 fee, they have no clear explanation nor way of taking off the fee. Thus... read more
I went and had my taxes done in July and mailed them off to the IRS. I had to paper file due to an issue with my ex-husband the way he filed. The lady that helped me Signed the paperwork saying that it was complete but never had me sign them. So the IRS mailed back my tax paperwork and I received in October. I immediately went to a H&R Block office and had them fix the problem and mail them back out after I sat there waiting for more than an hour just to have them re-print my paper out. I mailed them out October 1 and I am s... read more
Filled out my tax info, was told I owed the state $ when I didn't due to HR Block burying an important credit. Tried to chat with them several times but was put on hold indefinitely, with my position in line number going up over time rather than down. Interesting... Called in and much the same. I simply wanted to remove an item from my cart because it blocking me from filing my taxes. Had been a HR Block customer for the last 10 years or so but will never use their service again.
HR Block kept my stimulus money in their account and stated in would be in mine by 25. Never received and held on hold for 2 hours. Never received any help so I had to file it on my 2020 taxes which I'm happy to say h&r Block did not do. So if you have not got you a stainless money and you did your taxes through h&r Block there's a good chance they've got it and they're making money off of it. I wish I had a happy ending but I don't this has been a nightmare for me Jo Bertoli
Practically impossible to get online or phone customer service help. Horrible automated phone system. Can’t believe how such a large company, used by millions, can have such inaccessible customer service.
Most unprofessional staff I have ever encountered. I wouldn't recommend a jackass take their business there.
Some how this place got my stimulus check. I just called to get a update on when my check was sent out and the rude customer service report hung up on me because I told him what he's reading I got from the automatic system and I wanted t make sure they have the right address. This place is the worst and they will never get my business again.
I ordered their software online on their website in December 2020. I never received anything, I tried to purchase it again, and it still I have not received anything. Both Payments were processed with my bank. I've been calling the customer service hotline for a month now with no results. I called in and spoke to a branch, they told me they have no number or lead they could provide me. I've wasted almost a hundred dollars on software I never received, and I have no one to speak to about this. It's just my problem now.
I can not express the how hard your company has made my Life since 2018! The stress, inconvenience and turmoil your Runnemede, NJ office has caused me has been the most horrible experience with a Company in my entire 73 years of life. Not only did I lose my husband of 50 years but your company’s incompetence and instructions cause me lose of income! Not mention my health! You have loss my respect and business and should be ashamed of your lack of empathy!
Frequently asked questions about H&R Block
How is H&R Block rated?
H&R Block has a 1.5 star rating with 550 reviews.
When is H&R Block open?
H&R Block is open now. It will close at 9:00 p.m.
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