H&R Block

Heather L 

on BBB

2 years ago

I when to the office. ******************************* filed the taxes on 1/23/2023. The federal was filed and received the return back. HOWEVER....the **************** and Alabama was never filed. I called the office, 4 times, I had to leave a message each time with no return call. I have called the call center 7 times and has been escalated 7 times. Nobody has called and nothing has been done. I paid $651.00 in fees for the taxes to be filed. Now here it is 4/24/2023 and my state taxes have still not been filed. Now I am be... read more

Mary N 

on BBB

2 years ago

I will not even given them a star - they deserve to be out of business. I had them assist with doing my taxes online and I was billed back by the *** for over $1,300.00. This is all bad enough, but this has to be the worst, worst, worst customer service I have ever had to deal with. I have now had 7 cases numbers (all escalated, what a joke) and every time I call, I get a new case number. I have probably wasted 10 hours of phone time dealing with total incompetency. I even called 1x and someone picked up the phone and I hear... read more

David R 

on BBB

2 years ago

I scheduled an appointment for filing with a pro. She didn't know how to file a ****b. They were never up front about their fees until the work was done. $613 was the final bill. 

Sara P 

on BBB

2 years ago

I worked for them until 4-20-2023, and I informed the boss(franchise owner) about workplace bullying. He then told the person I was complaining about! She screamed at me and kept trying to call me. He NEVER even talked to the victims. He did this twice! I thought as an office manager that I had to go to him. I couldn't take the fall out and quit. This place is in ************* *********. Be aware!! Stay away! 

Jessica A 

on BBB

2 years ago

This branch of HR Block should have their tax number pulled! My 85 yr old Dad just needed his state tax filed - federal already done - and they said they could not legally file the state without refilling the federal, which is a lie and fraud on their part. Charged my dad $300 to file an EZ form and State tax. My dad got a letter from the *** stating that the second filing was wrong, and that he owed money, because they entered the wrong standard deduction amount. 5 months later, and after LOSING my dads forms, they still ha... read more

Jerry G 

on BBB

2 years ago

Horrible service, NO Communication. Taxes Files without my approval online. Never heard back from the agent filing my taxes when I asked the piece of mind be added. Spent 5 days trying to get in touch with someone after they promised to respond - No response. Sent messages thru the portal - no response. Spent 3 hours on the phone being transferred around to different departments with no resolution. I asked for the piece of mind coverage- never got it. Never approved my taxes that were sent directly to the Federal / State. I ... read more

Santresa H 

on BBB

2 years ago

I sincerely think the Hand R block in ******* ******** on ************** . is very unprofessional and would recommend them to anyone 

Noelle N 

on BBB

2 years ago

Overcharged me an absurd amount for filing my taxes. I signed up to file with a pro and online advertises for the starting price of $85 plus additional fees for each state. After putting all of my information into their portal, they asked me to schedule an appointment in person, No where in the portal shows you how much the service was going to be, they even called the day before the appointment and told me they have everything they need. After filing in person, they asked me to pay almost $300, saying it was complicated. Mi... read more

Nikk C 

on BBB

2 years ago

Showed up 15mins early to my appointment to do my taxes. At the ******** location. I had notified them the day before I needed to do multiple years. Was told no problem. I had uploaded all documents needed prior to the appt. Met with **** who proceeded to do 1 year then told me she needed to print something for another customer who walked in. I said thats fine she then proceeded to take over 30mins and do an entire appt while I waited 1 desk away. She comes back and now the system isnt working tells me to pay and maybe that ... read more