H&R Block

Sierra T 

on BBB

4 years ago

My tax preparer ******* ****** FAILED TO: file my taxes as I requested, communicate effectively with me despite my MANY efforts, and treat me as a valued customer. She made a mistake that has had adverse effects on my finances and although she admits it was her error, she has refuses to take any steps to make it right or even apologize. Not to mention they over charged me and could not explain why. I still am fighting to get explanation of my **** which seems outrageously high for a single person. I complained to corporate a... read more

Rebecca H 

on BBB

4 years ago

Can I give 0 stars? The H&R Block software is dated and not user-friendly. After about 6 hours of tedious data entry, we completed our Federal and State returns, and clicked to add "Professional Review," for safe measure. However, once we added the $80 feature to our cart and realized that the "Professional Review" would not cover the stock sales on our Return, we immediately decided to delete that feature and have another CPA firm review the taxes. However, unlike any other business where you are able to **** **** ****, H&R... read more

Jazmine J 

on BBB

4 years ago

PLEASE ***** **** PLACE AT *** COSTS. ***Y ARE LISTED AS ****** AND DIDN'T INFORM ANY CUS**MERS OF **** WHILE HAVING *** OF OUR TAX PAPERWORK ***RE. WE WERE **LD **DAY **** WE ARE GOING ** BE LATE ** FILE AND ******** RECEIVE A ******* EVEN THOUGH WE FILED MONTHS AGO. *** ***** *** ILL AND REFUSES ** TAKE RESPONSIBILITY FOR NOT HAVING HER STAFF *********** WITH ANY CUS**MERS. *** ***** LINES WERE DOWN FOR ****** TWO MONTHS AND *** ******** *** ******. MY ******* *** **LD **DAY **** "**** SIMPLY ISN'T TRUE" EVEN THOUGH HE WEN... read more

JB 

on BBB

4 years ago

NIGHTMARE!!! In March, I met with an H&R Block accountant, and provided nearly completed tax forms, with all necessary documentation and information. I have done my own taxes for 40 years, and I spent days putting the information together. But with some significant financial changes this past year, I wanted a "qualified professional" to review and ensure there were no errors. **** *******. After numerous efforts in recent weeks to find out about the status of my return (and being assured that my return would be filed on time... read more

Roberto S 

on BBB

4 years ago

Filed my taxes 2 years in a row with them. They made a mistake and filed a request for reimbursement of the fine I got following their program "peace of mind".When they filed the peace of mind request, they forgot to send a page of ******* letter to their claims team (another mistake) and then lost the document itself (another mistake).I called them 12 times, they promised they'd call me back which they didn't and kept telling me to do things that made no sense (call *******, which doesn't have record of past letters, open a... read more

Colby L 

on BBB

4 years ago

H&R Block is taking advantage of consumers. If you owe taxes and pay through the reccomended link in H&R Block software, pay1040, the fee for using a debit card is over 2% but if you go on to the actual pay104p site it is less...and if you go into ******* site, there are alternate pay sites that only charge $2.55 for using your debit card. Why doesn't H&R block tell you that they are making a percentage of your payment?!?! That's dishonest. It should be illegal to take advantage of people like that. " 

Brins 

on BBB

4 years ago

We've been using HR Block tax preparation software for many years. This year, there was some sort of software glitch on the HR Block website and after completing both our federal and state returns, and paying for them, the software gave us an error message. The software returned an error generating the *** for our return, and won't let us e-file either (the problem is on HR Block's end, not our end as we can see all previous tax years on the website and had no issues e-filing in the past). We contacted customer service and t... read more

Robert O 

on BBB

4 years ago

Took my tax file to local H & R Block office on May 10. As of today, May 14, they are not completed. I have tried to call their office but cannot get through. I am out on hold for 25 minutes and then sent to a call center, where I get no help. I have had to drive 10 miles to their ************* office to try to get updates in two occasions and was promised that someone would get back to me. Still waiting for a follow-up call. Worst run organization in the country. If I could give them zero stars, I would. 

Sophia W. 

on BBB

4 years ago

If I could give a negative point review I would. My refund was lost along the way after it has been accepted. The customer service is absolute trash. When I called the first five times, my call was immediately ended after I mentioned "tax refund" without ever speaking to an actual representative. I had to lie about why I was calling to get a representative on the phone. The wait time was 1 hour.