H&R Block

ALLEN M 

on BBB

3 years ago

Online Scam. Used the online filing service to file jointly with my wife. Hoping to e-file like we have in past years and use the "pay with my refund" option. That option was suspiciously not present at check out. We had to pay $145 up front. ***** was not ideal, but okay, whatever. So we got out our debit card, paid and clicked to e-file, then were taken to a screen that informed us we could not e-file due to the status of our filing. what?! They conveniently didn't inform us of this until AFTER we paid the $145. I've sent ... read more

Brieanna H 

on BBB

3 years ago

Honestly if I can give 0 starts I would...as a former ******** for H&R Block I can honestly say I felt like you guys as a whole dont care about your clients or employees! I worked vigorously through this whole pandemic as a single mom for your company, even with a new baby, and I hit a burn out instead of your company assisting by seeing how you can help your employees build a better company for your clients you let us go and tell us because we are burnt out by your that we dont get our bonus that we worked soooo hard for du... read more

William B 

on BBB

3 years ago

I had my taxes prepared at the H & R Block at *****, ****. My taxes were done incorrectly and received a notice from the Indiana *** stating my taxes were done incorrectly. had to pay the **** *** and the *************** Tax 2 times, and now have to pay the Indiana *** $73.19 in penalties and interest, instead of getting $351.00 refund. I could have **** up my taxes doing it myself instead of paying $265 to these people to mess them up. I feel that I should receive back some compensation for their mistakes.******* *. 

Taneshina W 

on BBB

3 years ago

I submitted my small business taxes to ******* ****** at the H&R Block at ******************************************* at 2p on March 12th, 2021. As of today on June 5th, 2021, he told me over the phone that he hasnt gotten started on them. The male receptionist that ** booked with at the outset intentionally withheld useful information that ** learned about from a different office, and admitted it once I noted the omission.Mr. ****** was unapologetic about discarding my submission and was audibly excited to recommend that I ... read more

Jasmine S 

on BBB

3 years ago

I made an in person appointment for 10:00 AM on Apr 02, 2021 at the ********** **************************************************** H&R Block location. I showed up for my appointment at 10AM and ******** ******* told me that they do not do face to face appointments anymore and I would either have to do my taxes online or drop my taxes off for pick up later. I was very confused because I had those options online but I chose the face to face appointment. As I was giving Dayanire my documents a Caucasian couple walked up and sa... read more

Tia G 

on BBB

3 years ago

This tax season was my first experience with * and R Block. I was very disappointed. First of all I was given an appointment with someone who was not a tax expert (receptionist) who was also not even there, thus my appointment was not honored. Needless to say this brought frustration and angst from the start. When I finally got in a few weeks later, after needing to file an extention, I was misquoted even though there are advertisements everywhere about "no surprises" concerning fees.I think the entire process was unethical ... read more

Sierra T 

on BBB

3 years ago

My tax preparer ******* ****** FAILED TO: file my taxes as I requested, communicate effectively with me despite my MANY efforts, and treat me as a valued customer. She made a mistake that has had adverse effects on my finances and although she admits it was her error, she has refuses to take any steps to make it right or even apologize. Not to mention they over charged me and could not explain why. I still am fighting to get explanation of my **** which seems outrageously high for a single person. I complained to corporate a... read more

Rebecca H 

on BBB

3 years ago

Can I give 0 stars? The H&R Block software is dated and not user-friendly. After about 6 hours of tedious data entry, we completed our Federal and State returns, and clicked to add "Professional Review," for safe measure. However, once we added the $80 feature to our cart and realized that the "Professional Review" would not cover the stock sales on our Return, we immediately decided to delete that feature and have another CPA firm review the taxes. However, unlike any other business where you are able to **** **** ****, H&R... read more

Jazmine J 

on BBB

3 years ago

PLEASE ***** **** PLACE AT *** COSTS. ***Y ARE LISTED AS ****** AND DIDN'T INFORM ANY CUS**MERS OF **** WHILE HAVING *** OF OUR TAX PAPERWORK ***RE. WE WERE **LD **DAY **** WE ARE GOING ** BE LATE ** FILE AND ******** RECEIVE A ******* EVEN THOUGH WE FILED MONTHS AGO. *** ***** *** ILL AND REFUSES ** TAKE RESPONSIBILITY FOR NOT HAVING HER STAFF *********** WITH ANY CUS**MERS. *** ***** LINES WERE DOWN FOR ****** TWO MONTHS AND *** ******** *** ******. MY ******* *** **LD **DAY **** "**** SIMPLY ISN'T TRUE" EVEN THOUGH HE WEN... read more