H&R Block

Victoria B 

on BBB

3 years ago

I had my taxes done on February 18th, 2022. I gave my tax preparer my checkbook so I could she could enter my account number, so there would be no errors and my refund of over ****** dollars could be directly deposited into my account. Little did I know she entered 1 number wrong.. I realize mistakes happen but after the mistake made and the money went to my bank but was deposited into someone else's account. We are now in April and after numerous phone calls, emails, speaking with district manager, still no money. When I sp... read more

Sylvia I 

on BBB

3 years ago

I have been trying for the past 4 days to get help with a question regarding the software and until now have not been able to talk to a person that can help me. I am on the phone waiting for 20 minutes and then transferred to another person for a 20 minute wait, and it goes on and on. One time a message came on that the system was down and click, disconnected after at least 1 wait. The system crashed several times through out the process of entering data. I searched for a site on H&R Block to voice my complaints, but I was u... read more

Kyra D 

on BBB

3 years ago

I use the online tax filling services with H&R Block. The past several years I've paid extra for the tax pro review at the end, not fully understanding how much value they were adding, but I did it for peace of mind. If you use a tax pro and an audit finds that an error was made, H&R Block owns the fines and fixes your documents at no cost. This year was very telling on what I'm paying extra for, or really that I'm paying extra and it's not worth it. I paid for the tax pro as I have in other years, but I also paid for the li... read more

Max A 

on BBB

3 years ago

Beware! Bait and Switch charges on tax preparation. Last year they charged me $250 for a simple tax prep, and no tax was owed. This year, about the same but I owed $1000 in fed tax. When the **** for the same 45 minute tax prep job was presented, price went up to $700. Same work 3X the price. I was told of this increase and if I owed tax, it was "more". This was switched after I took the bait of $250 dollars. This is white collar FRAUD. Go anywhere else. 

AMS S 

on BBB

3 years ago

Their software caused a problem with the return. It wouldnt let changes occur on our side. We call and set up an appointment, they didn't show up for it. Made another appointment, after being them being late to appointment and being unprepared, she said talk to the developers of their program. During this unescalated call, as we're asking her a question she hangs up and does not call back. We've calmly attempted to get our issue resolved multiple times and have the door shut in our face each time. This company does not care ... read more

Jen B. 

on BBB

3 years ago

I have been using these guys for a few years without an issue. This year I took a picture of my w2 their software uploaded the info and I submitted the return. I noticed after I submitted it that I took a picture of the wrong w2. I went back to fix it but it said I had to wait for it to be accepted. I waited thinking they would catch it and send it back for me to update. They didnt, it was accepted. So I tried again to fix the issue but it then said I needed to wait for the *** to accept my return. Again I thought they will ... read more

DAVID S 

on BBB

3 years ago

Do not use H&R Block IMHO! Tax returns for 2019 were prepared by H&R Block. They input the incorrect SSN and the incorrect input impacted 2019 & 2020 & refunds were delayed for both 2019, 2020 and 2021 until resolved. Yr 2019 was finally received after 18 months. Tax year 2020 is still delayed for almost 15 months. This process has been ongoing for almost 2 1/2 years. No end in sight!The H&R office mgr acknowledged the error & prepared a representation letter on the corrective steps that he would undertake to correct the err... read more

Kimberly A 

on BBB

3 years ago

No Manager callback from ****** ********** Branch Manager or ***************** A tax preparer entered the wrong purchase price of our property and to resolve the issue was cumbersome; there was a delay in filing our tax return as a result of this error.We will be taking our business elsewhere after "10" years due to not receiving any Manager callback or follow-up attempt. 

Kelly K 

on BBB

3 years ago

I filed a joint tax return with H&R Block with ****************** through H&R block. My tax return was completed in mid-March. There were no issues with my federal or state return, but the *********** Tax payment ID provided by ******* was not valid when I went to pay online. ******* advised there were two methods to reach her, by sending her a message online or calling the main customer service number. I sent her a message detailing my issue on 03/14. Over 2 weeks later she did not respond. A follow up message was sent on 0... read more