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Hotel Xcaret Mexico
- Hotels
- Beaumont, TX
About this business
Location details
Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico, Beaumont, TX, 77710, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are founding members and have a track record of coming to Hotel Xcaret Mexico every year. This is the first year (2025) where we left very disappointed after staying in Fase 2. Before I would speak wonders of the hotel with my relatives and friends but now won’t recommend it to anyone anymore. We are not even sure if we are coming back. The hotel is bitting more than it can chew. I know the hotel hires thousands of people to enable the best services. However the employees are set for failure because there aren’t enough of... read more
I wanted to love it but there were a few things that are hard to overlook. We love Mexico and have been to a few different resorts. The check-in and checkout process is unnecessarily complicated and takes much too long. There are employees standing everywhere but only a few do check in and outs … but they make sure to try to get you to rebook before you leave. The food is ok. We had some great dishes but for a place that tailors to families the kids options are lacking. The resort is very pretty and has had a new section ope... read more
We spent a family vacation at this hotel. Unfortunately, we were there during the hotel's remodeling. There was a lot of noise and dust. The check-in was a terrible experience, it took us 6 hours to check-in and We lost that vacation day just at the front desk waiting for a room. The staff was not friendly, and some were even rude and unhelpful. We went two full days without water at the room and They didn't attend our petition to the water...minibar remained empty despite repeatedly asking for it to be stocked. There were c... read more
ETA: Check out experience - short version: I was physically touched by an employee, threatened and then laughed at upon leaving the front desk. This place was a nightmare. They were trying to have us sign something that said “no show xel ha” with a $2000 charge on it. They gave us a credit in another place because we did go to Xel ha. But the front desk lady wanted us to sign this form that said, “No show Xel-ha” with a $2,000 fee on it and I said I’m not signing that. She said well it’s pesos not dollars and I said, I don’t... read more
Frequently asked questions about Hotel Xcaret Mexico
How is Hotel Xcaret Mexico rated?
Hotel Xcaret Mexico has a 4 star rating with 848 reviews.
When is Hotel Xcaret Mexico open?
Hotel Xcaret Mexico is open now. It will close at 6:00 p.m.
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