Raymond B. on Birdeye
2 years ago
11/10/2020, 13:37 PM
Started out nice, but ended badly! Read the entire review.
Busy place! But they were good to work with and we made a good deal. Fair price on trade-in using carfax numbers.
Sharalynn was good with the follow up regarding the scheduling of the appointment. Our designated sales person Damian was very comfortable to work with as he was no pressure, truthful and direct.
I would definitely buy another car there. Well not NOW, read update below!
Update 11/9/20 - I was contacted by the bank who financed my trade in today as the small amount remaining was not paid off yet and the bank was looking for payment. My wife called the finance department and left a message. I was just steaming about this as it effects our credit rating. Here we were thinking this deal is done.
I called and asked for the General Manager of the dealership and was told I would receive a return call. Ed from the sales department called me up and ask what was wrong and I briefly explained that my trade-in was not paid off from a deal that was done on 10/3/20. I asked to speak to the highest ranking member of management and still wanted to do this. If the company was not going to be truthful in their deals and not pay off notes on trade-in I would take the F***ing hondas back. Ed hung up on me.
I then called the General Sales manager Amir and explained my situation and that I am extremely unhappy about this and wanted to speak to the General Manager of the dealership and he say that he was not there. I asked if he could look into this issue in the meantime, which he agreed to do. I explained that I talked with Ed, but Ed hung up on our conversation. Amir explained that Ed hung up because I used a curse word (I said F***ing hondas) and that I should not disrespect Ed by using profanity. Since I didn't swear at Ed and used it as an expression of frustration, I thought this was a little over sensitive as he apparently took it personally, but OK.
Amir did get back to me to explain a check went in mail on 11/4/20. I asked Amir if the deal was completed on 10/3/20, why would it be acceptable to send a check over a month later! He said he didn't know. As of 11/10/20 the bank has not received the check. I told Amir that I still wanted to talk to the GM and that I wasn't joking about returning the Hondas.
* No return call from finance department
* No return call from the GM of dealership
* No one apologized that this happened
* No sense of urgency about this situation made me feel that this was a common occurrence.
Checking with the bank regularly to see when and if a payoff check comes to payoff the balance. If not, will start legal action.
Don't trust this dealership to payoff your trade-in.
NOT HAPPY WITH THIS DEALERSHIP AND WILL NOT BUY ANOTHER CAR FROM THEM REGARDLESS OF THE RESPONSE NOW.
BBB rating 1 star out of 5 stars. Many integrity issues at this dealership.