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Homewood Suites by Hilton West Des Moines/SW Mall Area
- Hotels
- West Des Moines, IA
About this business
Location details
6220 Stagecoach Dr, West Des Moines, IA 50266, West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I travel a lot for work. I had a previously positive experiences at this hotel until this time I woke up with itching regularly. I put it off thinking it's mosquitos or a spider until one morning I'm calling my daughter and I see something crawling across my chest on the comforter- you guessed it- a fat bedbug full of my blood. I've had bites on my face, ears, arms, feet- meaning these things have been on my face and ears while I sleep. I brought this up to the woman at the front desk- a thin woman with dark hair and she was... read more
Me and my fiance had some customer service issues to start but the general manager of this location was phenomenal! her customer service was exceptional and she handled all of our concerns quickly.
No TV. We are here for a week and the hotel is updating TV service. There is no connection to cable service. Reset the cable box and called front desk. Front desk is not able to help. Referred us to the manager who is not available until tomorrow. Ran out of conversation topics two hours ago. Currently entertaining ourselves by reading insta memes aload. 😵💫👈
Sadly, my entire stay was nothing but one disappointment after another. - some BIG issues, some minor, but still worth noting... the worst part was that we lost DirectTV on Thursday with promises it would come back on soon. When I checked out the next day, it was still not working. Who wants to stay in a hotel room (especially on a WEEKEND) and not have TV to watch (with no way to use apps like Netflix/Prime/Max on the TV as an alternative)??!! This all started at my check in - I was advised that the fitness room was "out of... read more
The staff is friendly, sweet and just amazing. The 4th floor was quiet.
Frequently asked questions about Homewood Suites by Hilton West Des Moines/SW Mall Area
How is Homewood Suites by Hilton West Des Moines/SW Mall Area rated?
Homewood Suites by Hilton West Des Moines/SW Mall Area has a 4.2 star rating with 540 reviews.
When is Homewood Suites by Hilton West Des Moines/SW Mall Area open?
Homewood Suites by Hilton West Des Moines/SW Mall Area is open now. It will close tomorrow at 12:00 a.m.
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