Homewood Suites by Hilton New Orleans

Scotty H 

on Google

a month ago

Welp....we won't bother to come back here. Let me start by saying customer service is everything when you're traveling. Hilton normally sets themselves apart with a high level you can expect and find comfort in spending money on. Not here. And for whatever reason, Hilton charged us for the room a whole 48 hours before our check in date. Maybe that's a new policy..Moving on . When we checked in Saturday night, I was told , "I didn't think you were a resident, I thought you just walked in and had a question." Isn't that a pote... read more

Milagros Ramirez 

on Google

2 months ago

I been disappointed every time, this place have a great location, I enjoy their breakfast, but everything else🤦‍♀️, their customer service it’s one of the worst, I think it’s needs to train their people, very rude in some occasions, I had every time swollen doors that doesn’t close inside the bathroom , terrible smelling room 1003, they moved me to another room making way 3 hours until I walk to ask for my room, because they didn’t seem to care, pool area extremely dirty smelly water disgusting and cold, my husband and I co... read more