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Homewood Suites by Hilton Memphis-Germantown
- Hotels
- Germantown, TN
About this business
Location details
7855 Wolf River Blvd, Germantown, TN 38138, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were told this room was renovated and the fixtures, curtains and couch were newer. The chairs to the dinner table were mismatched and old. The bathtub looked bad and I reported it, but the front desk said the tubs will be glossed soon, but it's not dirt or a stain. Why are the tubs not glossed of the room has been renovated. The beds slept okay and the breakfast in the morning was good.
I would not recommend this hotel to anyone! Our room was dirty and should have never been occupied by a guest. The couch was dirty with stains and the comforter on the bed was as well. We were told a manager was not on duty to assist with this issue and there were no vacant rooms to move us to. Because we booked through a third party, I was told there would be no resolution.
My stay at Homewood Suites was for temporary housing because of my home flooding. My stay was for was for two months and I miss the great staff and other guests that I met there. Everyone was so accommodating! Regina, the evening shift manager on duty was wonderful! She made me feel at home immediately. She helped me get acclimated to a new surrounding, answered all questions (which I had many) and made me laugh which I appreciate as I am in customer service also. Most CSA's don't care about their customers; she definitely d... read more
Rooms were spacious, but in disrepair. Tile coming away from wall in one spot. The floor was extremely dirty. Found this out because the shower curtain was so short that the water didn't stay in shower. Used a towel to dry the floor and it came up black. Bed was great on my side, but apparently my wife had a spring in her back. She was on the side closest to the bathroom.... So that makes sense. All things that we had issues with, the staff did address expeditiously. The service is low because of the cleaning of the room. Ad... read more
Frequently asked questions about Homewood Suites by Hilton Memphis-Germantown
How is Homewood Suites by Hilton Memphis-Germantown rated?
Homewood Suites by Hilton Memphis-Germantown has a 4.2 star rating with 654 reviews.
When is Homewood Suites by Hilton Memphis-Germantown open?
Homewood Suites by Hilton Memphis-Germantown is open now. It will close tomorrow at 12:00 a.m.
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