Homewood Suites by Hilton Memphis-Germantown

Mrs. Freeman 

on Google

3 weeks ago

My family and I stayed here. The place looks nice and I like that it has the convenience of a small kitchen! We agree the room was set up nicely. The significant negative impact for us is that this property is not pet-friendly. Unfortunately, being a pet-friendly property is the major contribution to our having an uncomfortable stay. We did not feel the property has proper deep cleaning protocols in place to ensure pet hair/dander is gone. This is definitely not good for people with any pet allergies! They could wake up swol... read more

Stephen Medina 

on Google

4 weeks ago

I'd like to give a big shout out to the morning breakfast staff. Ms.Jordan and Ms.Angie, they had the biggest smiles and and were on top of everything food and customer service wise. Absolutely the best breakfast experience I've had at any hotel I've stayed at by far! Keep up the amazing work ms.jordan and ms.angie. Awesome work ladies!! 

Charnee’ Anderson 

on Google

4 weeks ago

Nicole the manger was amazing. She went above and upon to help me. I’m so grateful for her help and kindness. We need more people like her in customer service work. 

Brad Smith 

on Google

a month ago

Hotel called day of arrival and informed us that they could not honor our 7 day stay due to the National Guard extending reservations and were oversold. The front desk agent who called us stated they were able to secure a 1 night stay at a Hampton down the road. When we asked about the other 6 nights of our stay we were left with no answers and they said the Hampton could only take us for 1 night and offered no other solution. When we informed them that they are responsible for finding us accommodations for all nights booked... read more

Kelsey 

on Google

a month ago

Me and my boyfriend stayed here for two nights, and we enjoyed everything about our stay. The staff were very kind and welcoming. What I appreciated the most was the cook. I didn’t get her name, but me and my boyfriend do not eat pork, and she brought us out some chicken so we could enjoy our breakfast. We will definitely be back.