Homewood Suites by Hilton Ajax, Ontario, Canada

clint butler 

on Google

a week ago

Two hotels share the same parking lot. Both are owned by Hilton. The other has great customer service while this one was horrendous. How is that possible? It's too bad that service ruins what nice suites experiences they have. The breakfast was tasteless. But the rooms were very nice apartment style suites. The pool was outnif service and we were told if we wanted to use the pool, to go across the parking lot to the other Hilton tonise their pool in the hotel I normally stay at. Lol. This place is kidding, right? Once I esta... read more

Tara Deckers 

on Google

a week ago

I had an amazing experience during my recent stay at Homewood Suites. I want to give a special shoutout to Shah who was exceptional at accommodating our large group - his incredible communication and positive outlook were very appreciated. Another standout was Ruth at breakfast - she was so personable and helpful! Thanks to the incredible staff, our stay felt personal and genuinely cared for. I’ll definitely be returning and recommending Homewood Suites to friends and family! 

Chris Del 

on Google

2 weeks ago

I used the online booking service for an early booking the next morning and paid in full. When I arrived at the hotel, the receptionist looked at me like I was trespassing, Incredibly rude and told me that they do not do early bookings as requested and also refused a refund. This was at 9:15am Monday morning $200.00 for absolutely nothing. No attempt to help solve the issue and I was simply asked to move aside to allow the next customer to walk up. I could not have been more patient as I tried to explain my issue