HomeStreet Bank

Betty M 

on BBB

3 years ago

Stay away from Home Street Bank particularly if you want a mortgage and want a lender in the ***************** area. We just had a frustrating and disappointing experience with them when we co-signed a mortgage.They made an assumption about the down payment amount that wasnt accurate resulting in many of the numbers on the various documents being wrong. It took quite a while to get them to correct the amount.It apparently took them weeks to look at documents sent to them. We had our documents sent from our local Home Street ... read more

JAMES M 

on BBB

3 years ago

Homestreet Bank stole my money and cancel my bank account when they made the mistake I been a customer with ********************** for over 3 years depositing my Uber driver check into my account everyday And this branch treated me like a piece of trash off the street All the employees was Hispanic and I'm African American decnt 

Blake R 

on BBB

3 years ago

The HomeStreet Bank online banking system is the absolute worst. 

Marc 

on BBB

4 years ago

Our initial mortgage was financed through a local servicer, who sold the mortgage to HomeStreet. HomeStreet then sold the mortgage to LoanCare, an infamously customer-hostile servicer who routinely failed to make timely escrow payments and didn't respond to CS contacts for literal weeks. We refinanced in part to get away from them. Do NOT work with any lenders that sell to HomeStreet. Don't let them sell you up the river too. 

gloria w 

on BBB

5 years ago

I am furious at this bank. They gave me no warning that my debit card was "inactivated" due to lack of use. Yesterday I was in line at the supermarket, about to pay with my admittedly rarely-used debit card. No luck -- the message said "not approved", but I knew that I had plenty of money in the account. Freaked out, I called customer service and she said she would try to fix it and would call me back, but she didn't. This "use it or lose it" rule was not mentioned to me when I opened the account, nor did they send me a rece... read more

Kimberly L 

on BBB

5 years ago

Avoid this clown car of an organization where the incessant mistakes are likely to cost you a ton and where the communication is non-existent. Ever have someone LOCK a rate without even speaking to you about it because they felt they were doing you a favor? How about get on your case for not signing the documents that they never actually sent? How about repeatedly sending the wrong documents--twice by post and once by email and insisting they'd sent something else. . . oops, they're "just swamped" and therefore "struggling t... read more

Josh S 

on BBB

5 years ago

I've had the worst customer service of any bank and just closed my account: Home Street Bank has terrible management, poor communication and policies, they don't deliver on their promises and cost me $$ - I am disappointed and unhappy I ever trusted Home Street Bank. 

Allison B. 

on BBB

5 years ago

I had my payments misapplied in June 2019 but notices were sent in the wrong name, after receiving a call I was able to figure out they mailed some of my mortgage payments back to the wrong and some to the address shown on my cashier's check. I updated my legal name with them with the asked for and acknowledged legal documents required however in August 2019 the three people I was working with that corrected the matter were terminated without notice and although I called twice and ASSURED me checks were received, the account... read more

Christianna S 

on BBB

6 years ago

I had been banking with homestreet for 15 years. In the last three years I’ve had numerous problems. Them spelling my name incorrectly on a new issued debit card, my debit card not arriving for 2 months, due to it being sent back due to damage on the package? And was never informed. Most recently they would not take my payroll check because they had never received a check from that company before - never had an issue when changing jobs prior to this. They then said they would take it but it would have to be put on a 2 day ho... read more