This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Homeside Financial
- Mortgage Lenders
- Mobile, AL
About this business
Location details
1110 Hillcrest Rd #2A, #2A, Mobile, AL, 36695, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kevin and Anna, Mortgage Analyists,lol, plus Karen, Condo Specialist, have been coming up with Nothing for my Reverse Mortgage for ONE YEAR. Yes ONE YEAR and counting. No reason as to why they cannot close this.
Business response:
Thank you for your submitting Sally S******'s ("Applicant") concerns regarding her application with Homeside Financial ("Homeside"). Provided her comments, the Compliance Department and Customer Care Department conducted a review of her application pursuant to Homeside's operational processes. Please be advised that the below response contains non-public information pertaining to the Applicant. Please take appropriate action that conforms to consumer privacy rights prior to publishing on BBB public forums. On January 18, 20... read more
I am forever grateful to Geza and his team for helping me with my financing for my home purchase and for going well above and beyond expectations to make sure I had the best possible experience. While facing challenges with other lenders he took the time to fully understand my situation and find the right loan program. He and his team where always very responsive to any of my questions and gave me many updates along the way. I can not thank him enough for helping me and my family turn our home purchase dreams into reality.
Business response:
Hello ****** , thank you for your raving review! Geza and his team are some of the best in the industry and we are very proud to have them working with us. If you, your friends, or your family need anything else in the future please reach out to us.
I contacted Homeside through *************** Geza was at first very personable and told me he could absolutely help me with what i was wanting to do. I first corresponded with him on Aug 7th of 2018 it is now September 21st, and where things sit now are I have spent over $1000 on not 1 but 2 appraisals! one has now been refunded because i proved it came in to low. Time and time again he was not reachable by phone and never responded to emails, filled my head with broken promises of when we could close on a refi and HELOC, on... read more
Business response:
First and foremost, I apologize for any unmet expectations in your most recent experience with Homeside Financial. I assure you that Homeside strives to achieve an exceptional level of customer satisfaction with all of its Borrowers. In August, 2018, you applied for multiple refinance transactions, whereby your appraised value came in low. Please note that Homeside requires an appraisal during the mortgage process in order to assess your home's value and make sure that your borrowed funds do not exceed that assessed value. ... read more
When a rep called and said they had a five star review, I look while he was on the phone. He was real nice till I told him what I see here. Then his attitude changes. How did they get five stars with reps like that? Heard real bad reviews and when they were laid in front of a rep they get offended.
Business response:
Thank you for bringing your concerns to our attention. Your feedback has been escalated to Homeside's Customer Care Department and the Compliance Department for review. We certainly take any and all reviews and comments left on our BBB profile seriously and ensure that we dig deeply into reviewing each and every one of them. With 1749 reviews to date, we are extremely proud of our 5 star Zillow rating from our consumers and will certainly review how our sales team communicates that message. We do appreciate your comments as... read more
We received Tony's contact information from our realtor. I emailed him and he chose an appointment time for us to talk on the phone. The moment he answered the phone, he was rushed, saying he only had 30 minutes to talk to us before he had to leave because it was his anniversary. Being first time homebuyers, we didn't think anything of it. While on the phone, he gave us an estimate of what our monthly payments could look like. Since we were pleased with the estimate, we went ahead and officially applied online. After we appl... read more
Business response:
First and foremost, we sincerely apologize for any unmet expectations in your recent interaction with Homeside's mortgage loan officer. Rest assured, Homeside strives to achieve an exceptional level of customer satisfaction with all of our clients and we regret any short comings in your home financing inquiry with us. Any feedback and comments Homeside receives are carefully reviewed and assessed to ensure we continue to uphold our values and mission. Your published concerns with the BBB were forwarded to Homeside's Custome... read more
Nick ******** and the entire Homeside team was awesome to work with throughout our entire refinancing process. Nick listened to our specific needs, then found and offered a solution that met those needs. Nick always responded to emails AND phone calls amazingly fast, thoroughly explaining all the questions that we had regarding our home equity loan. He was knowledgeable and friendly throughout the entire experience. Nick earned our trust by providing a quick, smooth loan transaction and it was so unexpected when he even cont... read more
Did a hard pull on my credit without permission to do so. A soft pull would have sufficed when we were only discussing options of the loan. Always ask to pull credit!!!!
Business response:
Greetings Mr. *****. We sincerely apologize that you feel you did not have an exceptional experience with Homeside. As a Top 100 Mortgage lender, we pride ourselves on customer service and creating raving fans out of every borrower. We also take pride in our continued compliance with all applicable state and federal regulations, to include the Fair Credit Report Act (FCRA). Unfortunately, our customer care team is unable to locate your name or contact information in any of our files, and we would love to discuss your experie... read more
Frequently asked questions about Homeside Financial
How is Homeside Financial rated?
Homeside Financial has a 2.8 star rating with 9 reviews.
When is Homeside Financial open?
Homeside Financial is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com