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HomeDirect Mortgage
- Mortgage Brokers
- Overland Park, KS
About this business
Location details
11880 College Blvd #320, Suite 320, Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't even deserve one star. Accidentally overdraw by 8 dollars and had money in the account after 10 PM BEFORE they charged overdraft fees and they still charged me 32.50 twice even though money was there. I called Express bank and they told me they had a right to still charge that because it was after 10 that I got money in the account. NEVER USE THEM!!!! THEY ARE THIEFS AND SHADY TO SAY THE LEAST!!!!!
Been a customer of bank of Oklahoma for 8 years and always have played them back. but now that I'm needing a little help all they say to me no is we can not help you at this time they talk about loyalty all the time and all they are is layers
Business response:
Thank you for contacting the Bank to let us know of your concerns. Be assured we take your concerns seriously. We strive to provide our customers the highest level of service and protection. We have attempted to contact you on May 16, 2018 and May 18th, 2018 but we have not received a response. If you would like to discuss this matter further, please contact me at ************. You may also send future complaint correspondence to **************************************.
These folks have terrible customer service. In order to speak to any one you have to call and leave your number a wait for a call back on their time. I was told I'd get a call back in 24 hours. I waited and no call so I called again and was told 48. That wasn't true either. In this day and age it should not be this difficult to communicate, unless you are intentionally avoiding people.
They handled our mortgage, and were superb from start to finish. I cannot say enough good things about how smoothly and professionally things were handled.
Frequently asked questions about HomeDirect Mortgage
How is HomeDirect Mortgage rated?
HomeDirect Mortgage has a 1.5 star rating with 17 reviews.
When is HomeDirect Mortgage open?
HomeDirect Mortgage is closed now. It will open at 9:00 a.m.
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