Home2 Suites by Hilton Hilton Head

Johnny Dean 

on Google

3 weeks ago

I had a very disappointing experience with the front desk staff, particularly Stacy. She was rude, unhelpful, and lacked basic communication and customer service skills. My pregnant girlfriend and I traveled from Atlanta and originally had a reservation for the 9th and 10th, but we had already worked with Booking.com to change our stay to the 2nd and 3rd. When we arrived, we explained the situation and even showed proof of the modification. Instead of trying to assist us or find a solution especially considering we had alrea... read more

Amber Bridges 

on Google

a month ago

Not what I would consider a Hilton hotel. Entire hotel has a strong bad smell throughout, and floors need to be deep cleaned. Trash and linens blocked most of the hallway for several hours during our stay. 

Tauvia Blue 

on Google

a month ago

Unfortunately, our experience at this hotel was not the best. The smell was very unpleasant—you could notice it before even walking through the door. It had a strong wet dog odor that carried throughout the building. When we got to our room, the smell was just as bad. We contacted the front desk, and housekeeping came up to spray the room, but the scent they used was very strong and overwhelming, especially for my 2-year-old. While the room itself appeared clean, the carpet definitely needs a deep cleaning or shampooing. My ... read more