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4211 Medical Pkwy, Austin, TX, 78756, United States
Get directionsI tried to order equipment from this place and was suppose to get a followup phone call but only got a call from where the supplies were being shipped from without an explanation. The manager that day I was there, had to leave and could not take the time to explain to a young lady that was staring at a screen to wait on me. She was not very attentive or helpful. This place use to be great but not any more. I would not recommend this place to anyone who wants personnel attention or cares enough call you back.
Really miss the folks who managed Home Respiratory folks for years, before a new group took over about two years ago when the former administrator retired. Compassion and helpfulness among the old staff was abundant. The new group has told me that they no longer re-order equipment and that their only purpose now is to provide sleep studies and sell the bi/c-pap machines and attachments with the first order. After that, you are on your own to find a company from which to order supplies. This seems to be a "keep it simple" bus... read more
Rip off. This place is a racket. Problem 1 When I went in to have my study, I paid them. When I came back, they told me they could not give me the results of my study, that I would have to see the Doctor. (and pay yet another office visit). When I pay for a test I expect, and I believe I am given the right to, a copy of my results. Problem 2 I used my CPAP machine twice. I could not sleep with it. I called them and my doctor and neither returned my call. Problem 3 I started receiving monthly bills from them that looked like ... read more
You have 2 options. Option 1: Everything fits and everything works from the start. In that case, these guys aren't bad. Friendly enough. Helpful-ish. Nothing to write home about but no complaint. But maybe, like a lot of people, you need a mask adjusted or a change in equipment or have questions, in which case we move to Option 2: you're screwed. They don't answer phone calls. They don't return messages, especially if you bought instead of renting CPAP MAXINE. Their compensation seems based on getting you out the door with e... read more
They are terrible!!! Avoid this place at all costs!! They act like they don't want to help anybody! They just want you to leave them alone.
Home Respiratory has a 1.6 star rating with 10 reviews.
Home Respiratory is permanently closed.
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