Home Medical Systems

Jackie Sweets 

on Google

a year ago

What a messed up company . I just called them at 1:45 today. My mother is 86 years old I’m trying to help her set up her airmed 11. She lives in a different state than me so I’m trying to help her set it up over the phone. I called this place who knows all about it and ask them if they could tell me where to put the adapter for the oxygen next to the machine itself or does it go below the mask . The rude lady that was on the phone ask me if I bought it from them , I said no, she said well I can’t help you then and hung up. T... read more

William See 

on Google

a year ago

So, I’ve been on this company’s roster receiving oxygen for 3 years. The initial setup person was good, professional, and kind. However, the office staff are dropping the ball regularly. Today is the 2nd time in less than 6 months that I’ve been on the schedule for a tank replacement and they literally just didn’t show up. No call, nothing…after I made sure that my “order” was actually definitely placed. Since last time it happened they told me “they didn’t have any record or my request.” So, now I have no ability to leave t... read more

Carolyn Pagan 

on Google

4 years ago

Drivers are professional and courteous. They really know about all the equipment they deliver to the customers and are happy to give further instructions to the customers if they call in and need more instruction. The company is a good one and is doing a great service for the community. When getting the supply’s out to the customers it’s all hands on deck including after hours. The location doesn’t do a good job in training new employees. There are not enough staff to handle the high call volume due to turnover rate. The sta... read more

Connie Andrews 

on Google

5 years ago

They do not return phone calls or respond to emails. They have miscommunication. I received a phone call to bring in my cpap machine so they could find out what was wrong. There was nothing wrong. I requested a new machine. They would lose my doctors prescriptions so I would have to call my doctor again. One time they would tell me they had supplies and the next time they would tell me they didn't carry supplies. I'm very disappointed and do not recommend them. 

Dana Powell 

on Google

5 years ago

I agree with several other comments regarding pickup of equipment. I called and was told no one would be in my area and it wouldn’t be until a week later. They also wouldn’t schedule a time or even a block/window of time for the pickup. So a week later of course no one shows up. I called to follow up on the pick up and the lady that answered (Carol?) said she was too new and couldn’t help me. That’s awful that you put a new person on the phone with no training! And as stated by others, the bill keeps on coming. You should be... read more