Holland Residential

Micheal Cummins 

on Google

2 months ago

Regarding your property in Bothell, WA (The Villas at Beardslee). I feel you should know something about how your management there handles ADA compliant parking spaces: Handy places for contractors to park their vehicles, when there are plenty of other places to be had that won't add effort to the job. It says you cut corners, don't concern yourselves with the needs of the disabled, and hire people who see things likewise. Perhaps you should take a look at how Ryterra LLC responds to assessments of their efforts and your col... read more

Umberto 

on Google

3 months ago

The D and E elevators at Vespr Oakland are consistently filthy. The so-called “move-in” elevator covers are permanently left up, giving the place a rundown, neglected look. Worse than that, they smell like dog urine, and it’s not just the smell. I have actual photos of pee puddles, dirty floors, and stained, grimy covers. It’s disgusting and frankly embarrassing to bring guests through. This isn’t a one-time thing either. It’s constant. For a property that markets itself as luxury, the bare minimum should be clean common are... read more

Plush Escape 

on Google

3 months ago

They are flagging bad reviews please be warned. I've lived at Vespr for almost a year. When I first moved in, I truly thought it was one of the nicest buildings in Downtown Oakland. Sadly, the building has significantly declined. Finding staff when you need them is difficult, and when you do, they are often rude or off-putting. The concierge staff frequently appear visibly high with red eyes and lack professionalism. It is disappointing, especially for a property marketed as luxury living. Pet owners routinely let their pets... read more

Gary M 

on Google

10 months ago

I had a really frustrating experience with the lady who answered the phone was rude and impatient, asking me "for what" when I ask to speak with manager. This is not how a company should treat its customers. This reflects poorly on your company and its customer service. 

Cory Zeller 

on Google

a year ago

1/5 stars in terms of customer service; the lack of communication between central billing and the property (especially when there is a mistake on a move out balance) is excruciating and incredibly disappointing. Theresa in central billing has been audibly annoyed and rude on the phone each time I have called to resolve this issue, as I am not paying an extra $150 for a non-existant late fee. Cutting off clients mid sentence with attitude and obvious irritation in your tone does nothing to solve the issue--please reconsider w... read more