Holiday Inn Express & Suites McKinney - Frisco East by IHG

Knowledge Seeker53 

on Google

a week ago

My family and I attempted to stay at this hotel on February 1, 2026 for a 2 night stay. When we got into the room we discovered there was no hot water. The front desk said to run the water for 5-10 minutes. 25 minutes later still no hot water. I asked if changing rooms would help but the front desk said no. I then said I cannot accept this and we decided to leave the hotel. I asked for a refund and only Recieved a refund for 1 night. The receptionist told me he could only give me the one night because the hotel manager would... read more

Kevin Palmer 

on Google

a month ago

Check-in was frustrating. Tried to recheck in and our room wasn't ready. No big deal. But why we cant take a credit card and get prechecked in I dont understand. Only to come back to check in and hear we were upgraded to a king disability room is laugh able. That isn't an upgrade and we asked for two beds. Yes I was frustrated and the front desk agent told me to calm down, dispute not yelling, and talking with him about how frustrating it was because I discussed it needed to be two beds. But thank you holiday inn for hiring ... read more

MR. LAND 

on Google

a month ago

Not worth the price; Bathroom was not clean - had feces and crap in the lid of the toilet, tub rusted. Walls were stained. I got a better experience with cleanness at Laquinta - low key. Brought it up to manager but only refunded one night. Really disappointed for the area; expected more. Staff was okay. Breakfast was good. 

Keith Simmons 

on Google

a month ago

Poor representation for the brand. Rooms smell spoiled, decor is bad, tv is ancient. This looks like a Quality or Days Inn that has changed their name.