Holiday Inn Express & Suites Birmingham South - Pelham by IHG

Aimee Lanford 

on Google

2 weeks ago

I'm giving all 5s because we had a wonderful stay including the most comfortable hotel beds we've experienced in 10 years. The desk attendants were all very friendly, professional, and highly efficient. Our room was clean, comfortable, and had all of the basic necessities expected. We did have one issue and it was an employee. We made it to breakfast 15min before it ended, so we rushed to get our plates and drinks and sat down to eat quickly. There was already a kitchen attendant/housekeeper sweeping in the dining area who c... read more

Sarah Calderon 

on Google

4 weeks ago

I travel frequently for work and recently stayed here after being stuck in Washington, DC for three days due to Winter Storm Fern. While on the road, access to laundry is extremely important to me. Unfortunately, while in DC, I had no way to do laundry, the hotel did not offer services, I had no coins, no detergent, and no way to exchange money. Upon checking in here, I was met with such kindness from Pam. When I asked if the hotel had laundry units and detergent available, she immediately said yes and kindly guided me on wh... read more

John Albrecht 

on Google

a month ago

Clean, larger bathroom, spacious. Easy check-in, large selection of breakfast and hot. 

DH DH 

on Google

a month ago

We had a wonderful stay here, thanks to Orlandria at the front desk! We accidentally booked a handicap room through a 3rd party. When we discovered our mistake during check-in, Orlandria began taking steps to see if she could do something to help. Jennifer walked up to the desk however, and took over our check in process. She refused to make any attempt to provide us with an alternate room of any kind, not even a handicap room on something above the first floor. Jennifer said it was impossible to make a change because of the... read more