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Hinckley Springs
- Water Purification Services
- Western Springs, IL
About this business
Location details
Western Springs, IL 60558, Western Springs, IL, 60558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you are planning to call their customer service number for EXISTING customers, the wait time is more than 1hour. Nobody answered so I just gave up. BUT for NEW customers, they will answer in lessthan 5mins. Once they get your business, you’re nothing to them!!! The agent on the set-up-new-delivery-service just transferred me to the customer service number automatically, even without hearing me out, after i mentioned i need help as an existing customer. Very unprofessional!!!
Don't bother. Got one delivery then nothing. Customer service will lie to you IF you can get them on the phone. The app and website are worthless. Still have.not been able to cancel my account. I heard you need to tell them you are signing up for new service just to get through. Will try that next after three weeks of leaving them messages.
The worst service ever. They frequently do not deliver and when they don't you have to suffer endless wait times for customer service on the phone. If you don't call they will not catch up on their failed delivery. I'm currently waiting for some agent to bother to answer my call with my wait time at 1 hour 4 minutes (and counting). They also removed their delivery history from their website, which effectively hides their failures. This company is a dismal, epic, failure.
Don't waste your time or money... Hinckley Springs is the absolute WORST company I've ever had to deal with!!! They are totally unreliable. They don't deliver when they say they will, and when you call them to speak to someone you're on hold, literally, for over 30 minutes to get an answer. They'll have one excuse after another. Never their fault. The customer service staff can barely speak English and there is NEVER EVER a manager (or someone who knows anything) to speak with! I'm absolutely shocked that a company of their ... read more
Horrible service. Called to make a change on the first order, and have been on hold for 25 minutes. If I was a new customer, I would get an immediate answer. Cannot make changes online.
Frequently asked questions about Hinckley Springs
How is Hinckley Springs rated?
Hinckley Springs has a 1 star rating with 9 reviews.
When is Hinckley Springs open?
Hinckley Springs is open now. It will close at 6:00 p.m.
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