Hilton Garden Inn Ottawa Downtown

Chance Skullraiser 

on Google

a week ago

I am beyond frustrated with my experience at this Hilton. While the stay itself was fine, the post-stay service has been a disaster. • The Issue: At checkout, the hotel printer was broken, so I could not get a hard copy of my receipt. • The Runaround: I returned in person that evening—still no receipt (Printer Status the same). I was promised the Soft copy the very next day - None received. I followed up with Guest Services twice over the next two days—nothing. I then sent a formal email to the reservations team—no response.... read more

Purple 

on Google

a week ago

Accidentally booked this hotel and called within minutes to cancel and get a refund. Explained it was a mistake multiple times and never intended to stay there and had meant to book another hotel yet without any empathy or willingness to make an exception for an obvious mistake they still refused to give me a refund. This is not how you treat customers, especially when it’s a genuine error caught right away. I strongly advise others to double-check everything before hitting confirm—because if something goes wrong, don’t expe... read more

Marco R 

on Google

3 weeks ago

Modern clean rooms, centrally located close to main attractions, great service.