Hilton Garden Inn Houston/The Woodlands

Elia Sung 

on Google

2 months ago

Rooms are outdated. No USB power outlets and carpets are worn and dis-colored. Wifi seems to never work here for past month and half but the hardline works fine though. Brrakfast service is the only saving grace. 

Sheila Kolb 

on Google

2 months ago

I have been trying reach someone to answer a question on an existing reservation and I have been bounced around so many times and given a number and hit the option and it rings two or three times and just hangs up... I have tried 800 numbers and was on hold for ever and then it sounded like someone picked up and then hung up..... Tried asking for a manager and it seems they don't have the capibility to transfer you to speak to a manager... THE WORST SERVICE EVER!!! 

Connie Romero 

on Google

3 months ago

Never had such a bad experience staying at a Hilton there were multiple stains on the bed but I did not want to give housekeeping a hard time. The main reason my stay was unacceptable was the fire alarm going off one morning very early causing my elderly mother and I to jump out of bed and try our best to get down 4 flights of stairs. After we evacuated I tried making contact with front desk to confirm it was safe to return to the room and got no response through the app or by calling front desk until I had to go back inside... read more