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Hilton Garden Inn Houston NW America Plaza

4.1

About this business

Location details

14919 Northwest Fwy, Houston, TX 77040, Houston, TX, 77040, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.11,164 reviews
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Drowsy Waters's profile image
Drowsy Waters 
2 weeks ago

I'm a few stays away from being a Lifetime Diamond Member. I know I should write more positive reviews about all the good times Hilton has delivered, but, honestly, I mostly review the really bad stays.... this is one of those. No hot water my first day (we were here on business ((3 rooms 4 days)) They did make the hot water tepid the 2nd day but offered no compensation despite the Hilton guarantee. The last night I tried to eat dinner at the bar -- I'm the only one at the bar. The only one! The bartender did serve me a beer... read more

wane reed's profile image
wane reed 
2 weeks ago
Wes Thorpe's profile image
Wes Thorpe 
3 weeks ago

Worst hotel in Houston. Stayed here in September 2025 and the power went out at 9pm and didn’t come back until after 6am. No A/C. Couldn’t sleep. When I complained to the manager he said everyone staying there was a Diamond member. Wow. Stay anywhere else. You’ve been warned. 

Alexander Kennedy's profile image
Alexander Kennedy 
a month ago

Poor customer service. Had an issue and management called to harass and bully to try to get a better review, including threatening reneging on an agreed stay adjustment for issue with room. Extremely unprofessional behavior. In the future, do better. The stay was nice up until that dispute resolution. 

Bolu O.'s profile image
Bolu O. 
a month ago

Frequently asked questions about Hilton Garden Inn Houston NW America Plaza

How is Hilton Garden Inn Houston NW America Plaza rated?

Hilton Garden Inn Houston NW America Plaza has a 4.1 star rating with 1,164 reviews. 

When is Hilton Garden Inn Houston NW America Plaza open?

Hilton Garden Inn Houston NW America Plaza is open now. It will close tomorrow at 12:00 a.m.  

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