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Hilton Garden Inn Houston NW America Plaza
- Hotels
- Houston, TX
About this business
Location details
14919 Northwest Fwy, Houston, TX 77040, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm a few stays away from being a Lifetime Diamond Member. I know I should write more positive reviews about all the good times Hilton has delivered, but, honestly, I mostly review the really bad stays.... this is one of those. No hot water my first day (we were here on business ((3 rooms 4 days)) They did make the hot water tepid the 2nd day but offered no compensation despite the Hilton guarantee. The last night I tried to eat dinner at the bar -- I'm the only one at the bar. The only one! The bartender did serve me a beer... read more
Worst hotel in Houston. Stayed here in September 2025 and the power went out at 9pm and didn’t come back until after 6am. No A/C. Couldn’t sleep. When I complained to the manager he said everyone staying there was a Diamond member. Wow. Stay anywhere else. You’ve been warned.
Poor customer service. Had an issue and management called to harass and bully to try to get a better review, including threatening reneging on an agreed stay adjustment for issue with room. Extremely unprofessional behavior. In the future, do better. The stay was nice up until that dispute resolution.
Frequently asked questions about Hilton Garden Inn Houston NW America Plaza
How is Hilton Garden Inn Houston NW America Plaza rated?
Hilton Garden Inn Houston NW America Plaza has a 4.1 star rating with 1,164 reviews.
When is Hilton Garden Inn Houston NW America Plaza open?
Hilton Garden Inn Houston NW America Plaza is open now. It will close tomorrow at 12:00 a.m.
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