Hilton Garden Inn Houston NW America Plaza

SongHong King 

on Google

4 weeks ago

Everything here has been great—the room, the service, and the location. The only issue I must mention is the pillowcases. They had an unpleasant smell and showed signs that they had not been freshly changed for a new guest. I noticed it immediately, and it was disappointing because cleanliness should be a basic standard, especially when preparing a room for a new arrival. I strongly recommend that the cleaning staff receive proper training and that rooms be inspected regularly by supervisors to ensure that linens are fresh, ... read more

Seag ull 

on Google

a month ago

My coworkers truck was stolen here a few years back. I felt guilty as I recommended this location thinking it was nice since I went to college right next door. From what I remember the hotel said their cameras either didn't work or they couldn't release the footage. Truck was found a week later by law enforcement just a few hours from the border. This location is right next to 2 very busy highways and the area has a lot of crime. Be wary if you have a nice car. Maybe the hotel has increased security since then but I doubt it... read more

Irma Lopez 

on Google

2 months ago

Not what ypu expect from a Hilton. My bed was lumpy, lamp was wobbly. Maybe just old but was not impressed at all.