Hilton Garden Inn Charlotte/SouthPark

B W 

on Google

4 days ago

Hilton Garden Inn nails that sweet spot of comfort and affordability—with zero nonsense and a whole lot of peace of mind. On a recent girls' getaway, our trio originally booked a stay at the adjoining Homewood Suites SouthPark. Enter: Kym. Oh, Kym... the front desk rep who could star in a how-not-to training video for hospitality. It was after 10 PM, and instead of a warm welcome, we were hit with a wall of attitude and a firm “no” on flexibility. We had updated our reservation days prior from a king to a double, but Kym ins... read more

Ken Breivik 

on Google

a week ago

I appreciate the staff's honesty, but this location has had an ongoing problem with their water and I could not take a shower because the water was scalding hot and they had other rooms out of service that day for the same problem.They say they have spent a lot of money on plumbers trying to fix it, but it is not fixed.And so if you need to have a shower, I would not stay at this location.I did give them one extra star because the staff was at least honest about it. They did not offer a discount or refund and I stay with hil... read more

Jayden 

on Google

2 weeks ago

I had a few out-of-towners come in for my wedding and they had the best experience with jeraka. She needs a raise as she is probably the best person I have ever encountered in hospitality. She was so engaging and made the out-of-towners feel like royalty the second they checked in. She truly went above and beyond. Very appreciative. 10/10.