Highland Pines Rehabilitation

Anonymously 

on Wellness

8 years ago

First floor yes has private rooms and trays the patients completely different but that is their way of getting patients in the door and then move them to the 2nd or 3rd floor. Once you are moved to the other floors then care is completely different. They are not concerned with your personal needs and know nothing when it comes to compasion. I've seen aids get onto patients even yelling at them. Things being stolen by the staff and nothing done about it. Patients getting the wrong medicine or not getting any medicine at all o... read more

Anonymously 

on Wellness

8 years ago

First floor yes has private rooms and trays the patients completely different but that is their way of getting patients in the door and then move them to the 2nd or 3rd floor. Once you are moved to the other floors then care is completely different. They are not concerned with your personal needs and know nothing when it comes to compasion. I've seen aids get onto patients even yelling at them. Things being stolen by the staff and nothing done about it. Patients getting the wrong medicine or not getting any medicine at all o... read more

Anonymous 

on Wellness

10 years ago

Did this senior care facility prominently display their credentials or business license? No, I never saw one 

J. Smith 

on Wellness

10 years ago

Did the staff at this senior care facility seem up-to-date with the current advancements in their field? Yes Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you? No, they've never taken personal calls with me Would you refer a friend or family member to this senior care facility? Yes Was it easy to find parking at this senior care facility? Yes, it was convenient Was this senior care facility's staff friendly? Yes 

Mrs. Deliany 

on Wellness

11 years ago

I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. It never fails how long I have to wait on hold when I call them. I'm always put on hold forever and I find myself not even wanting to call. I had to wait quite a while for my appointment. I was very disappointed. Their equipment was anci... read more

Anonymous 

on Wellness

11 years ago

Did this provider answer all of your questions? Yes Does this provider always put the customer first? Yes, they always put customers first Were you able to get answers to simple questions from this provider without scheduling an appointment? Yes Did you feel safe in this provider's care? Yes Did this provider seem well-trained and experienced? Yes, they seemed very qualified 

Anonymous 

on Wellness

12 years ago

Did this provider thoroughly explain the risks and benefits of your treatment? No, they didn't even attempt to explain Did this provider use excessive foul language? No Were the staff members able to answer your questions? They were rarely able to answer any of my questions Did the staff make you feel uncomfortable when you called with questions or concerns? Yes, they made me feel like I shouldn't have called Did this provider ever postpone your appointment? No, they never postpone my appointment 

Anonymous 

on Wellness

12 years ago

Does this provider use current and safe equipment? Fairly current Does this provider remember you by name? Every single time, even if it's been months since my last appointment!! 

Anonymous 

on Wellness

12 years ago

My view the nurses are not trained well to handle the Wound Vac equipment and one of the nures was dozing off in front of the head nurse and she did not say anything to her. Now this is the nurse that hands out the medication to the patients, why in the world would they let a person like this work in a facility. The food isalso horrible, they say that it is a low sugar diet plan then why are they giving the residents juices that taste like pure surgar. i have made many attempts to verbaly state this and nothing has changed. ... read more