High Tech Pet Products, Inc

Lori D 

on BBB

5 months ago

I purchase the automated dog door in November 2022. I love this door. I have it plugged into a smart outlet and we can control it by the app. If it’s raining I can lock the door. I had called customer service to order a replace plastic door because it got scratched up on something inside and no questions asked they are shipping me the new door the same day at no cost. I have dealt with the company for over a year and think their customer service and their product is the best. Thank you 

Kim M 

on BBB

9 months ago

No one answered the phone for customer service or returned my call until several hours after they opened (the same day as my install was supposed to occur). The instructions were for the smaller doors, so I wondered if I had received the wrong size. That ended up not being the case. I purchased a Tall medium. pet door that was a sliding glass insert. We have Anderson windows and doors, which I thought would be relatively standard for fit. I hired a handyman to help install the door. The door did not fit into the track but on... read more

Wesley K 

on BBB

a year ago

I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY. H******, the customer service manager, told me it was best I return my WIFI pet door because it is only meant to be operated by the electronic collars, not the apps remote controller when outside of the home, even though the website advertises controlling from "anywhere". Heather became argumentative with me and was upset that I was mad my $800 dog door does not function as advertised. I had to leave work early each day this week to go and let my dogs out, instead of using... read more

Maggie K 

on BBB

a year ago

I honestly have no idea how this company is in business still. Such an unethical company with a terrible product.. We purchased a door from them in March 2022 - within a few weeks we had to have the door replaced by them. Then the replacement broke. By that time we were out of our return window and were told we had no options other than to try to have the door replaced again. Then in Aug of 2022 we were right back to having issues with the door. They shipped out another door because they said that refunds were not an option.... read more

Mason H 

on BBB

a year ago

Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some u... read more

Mason H 

on BBB

a year ago

Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some u... read more

James M 

on BBB

a year ago

I would give zero stars if that was an option. They lie, and say one of our friendly customer service agents will return your call. No one has ever return my call and I have called daily leaving messages. Liz, Rodriguez, previously Liz Colurzo list herself as the manager over customer Service and business relations manager. She is always rude over the phone. She never says goodbye even when you say thank you she just hangs up. My Bluetooth does not connect for Wifi on my $600 door. This is a new door. It worked for almost an... read more

Kristine K 

on BBB

2 years ago

The door quit working 5 months after purchase. The customer service team did not answer their phones during business hours & sent me to voicemail. The app does not work at all. Very expensive door that does not work! Do NOT buy from this company 

Lisa F 

on BBB

4 years ago

Called customer service to see if there was something that could be done about the collar transmitter for the Power Pet door, since I hadn't received a response to my email from months ago. I explained to the woman I spoke with that I had installed the door approximately seven years ago, but have had to replace the sending unit for the door many, many times over the years. I have checked and replaced the batteries several times for each collar, but they still don't work consistently. The sending units are extremely expensive... read more