Hewlett-Packard Co

pennyandrockysmom 

on Citysearch

15 years ago

HP SUCKS – As of July 22nd, I still have no printer. I have called Amanda for the past three days at least once a day and she HAS NOT RETURNED ANY OF MY CALLS. The printer was sent to the WRONG address the first time, although I had corrected it with the escalations team multiple times. I have been required to call FEDEX myself to find out the status of the undeliverable item. I was then told by HP that the unit would have to be SENT BACK to them and could not be redelivered. I was told by Amanda that ANOTHER new printer wou... read more

Goldie2675 

on Citysearch

15 years ago

WORST EXPERIENCE EVER – I would give the ENTIRE company and their products negative stars if I could. I have had the WORST customer service experience of my life dealing with this company over the past few weeks. I bought a very basic deskjet printer from Best Buy in April of this year, and could not get it to work, because documents repeatedly got stuck in the print queue. To make a LONG story short, I called tech support and spent over SEVEN hours troubleshooting the issue with 3 different technicians, who proceeded to rem... read more