Hertz Car Rental - Mansfield - West 4th HLE (94214-02)

William Moore 

on Google

2 months ago

I just wanted to get some rates. 

Douglas Schartiger 

on Google

2 months ago

Was honestly blown away. When we came in, the woman working was on the phone and was not the most pleasant with who she was speaking to, but it did sound like the person on the other end could have been rude as well. No big deal. We pick up our car and it is older and in worse shape than the cars that I own. I did make a comment about the condition but was not rude or snippy. I was a little more upset than my employer mandates I use a rental rather than paying me milage. The girls response was semi rude and quickly stated I ... read more

Ronald Bolden 

on Google

7 months ago

Hey friends, I hate to do this, as I’m not a fan of public negativity, but I need to share about the terrible experience Katie and I had traveling with Hertz. Their vehicle was damaged when we picked it up, their employees were aggressive toward my wife and me while we were traveling with a baby and toddler, and they have continued to act unprofessionally, wrongly charging us and failing to resolve the issue. This was, and continues to be, our worst travel and rental experience. I’m sharing this publicly because Hertz has f... read more

Penny Bigelow 

on Google

9 months ago

Do not rent from them, they rented my employee a car. It has no spare time, no jack. She got a flat and called them and they told her she has to buy a new tire and fix it herself. So lord forbid if you have engine trouble. We called Hertz corporation and they aren't part of Hertz, just license the name. We have personally rented from them multiple times and won't again since there is no customer service. 

Jasmine Long 

on Google

11 months ago

This location has some of the worst customer service I have ever experienced in my life. Marcy was rude and nasty from my first call inquiring about renting with this location, to the end when I returned. I have to travel for work, and she made my experience terrible to accommodate my needs regardless of me returning the vehicle in great condition! Document EVERYTHING; horrible service.