HERMÈS Westfield UTC Store

Marsi Fife 

on Google

3 weeks ago

I showed up without an appointment and had to wait maybe 10 minutes before I was introduced to Rico, who went above and beyond for me. He showed me several styles of boots and showed me 4 different colors of Picotins before I picked out the most gorgeous pink color. He was patient and wanted to make sure I was happy with my choice. I ended up ordering a pair of my dream boots which only took 4 days to arrive. He has been very communicative and helpful. Will be returning for more fun items very soon. 

aisha aa 

on Google

a month ago

They need to update their storefront hours to correctly reflect actual business hours. 

Chanel Muse 

on Google

a month ago

The worst experience ever for shopping in such luxury store. I just walking in customer and the door man let wait me couple minutes to allow me come into the store ,there is skinny black American associate who is available (I guess )or her turn to take care of me. I think after she glanced on what I am wearing to assume that I am POOR and could afford the high end product as Hermes . When I asked her about the bag. She said there is nothing available 。but later on I overheard other associates to try to show a bag to a lady w... read more

David S 

on Google

2 months ago

I was at the store this past weekend to exchange a bracelet. I bought it on a Tuesday, brought it in UNUSED on Saturday and was told by the store manager that it was worn and could not be taken back. The condition is exactly as it was when I left the store. It was not worn. The manager was inflexible and unapologetic. Please be aware of Hermès's 30-day return/exchange policy, which requires items in "original condition" which is subject to the store manager's discretion. Perhaps consider placing physical tags on jewelry to o... read more