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Hermès
- Leather Goods
- Washington, DC
About this business
French luxury heritage brand carrying apparel, handbags, scarves, home goods, fragrances, shoes & other goods.
Location details
944 Palmer Alley NW, Washington, DC 20001, Washington, DC, 20001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’ve shopped at Hermès before, but today’s experience was extremely disappointing. I went in to purchase sandals and waited in line for 20 minutes without a single associate acknowledging me or offering assistance. The lack of professionalism and basic customer service was unacceptable. No one should have to wait that long just to be helped. This level of disregard for customers is both rude and unprofessional, and I would not recommend this store to anyone.
Horrible experience! Went to make a purchase during lunch and there was only one sales associate. I waited longer than 30 mins. I wouldn’t advise this location.
Hermes is a store where you have to remind the sales associates, I’m buying the Birkin, you’re behind the counter.. You definitely have to know what you want before you walk in. There was absolutely no one in the store and at least five sales people standing around. When I asked for help they said I had to get in line. There was a roped off area. Again, I was the only person in the store. After three minutes of waiting I left and ordered on-line.
Rise and shine, my 5.3 million viewers! I need to start writing more reviews instead of just uploading pics and collecting points—so here we go! This Hermès store… hmmm… it’s alright, I guess. They have everything you’d expect, but the customer service? Mediocre at best. I called ahead because this isn’t my first luxury shopping experience in DC—I like to plan ahead. Customer service confirmed they had the pink Hermès H bracelet I wanted, so I headed over. But the moment I walked in, I could tell—if you’re not dropping major... read more
My first visit to the Hermes DC store and I had an exceptional experience. I did not have an appointment but was greeted nicely by the the security guard. She said I could browse and then wait in line. I knew what I wanted so went straight to the roped off line. After a few minutes, I was warmly greeted by Tao who assisted me with a shawl scarf. I came in with pictures of two I had in mind but he suggested a more beautiful one. I then asked him to look at the Oran and Oasis sandals. I told him I was interested in the orange(... read more
Frequently asked questions about Hermès
How is Hermès rated?
Hermès has a 2.7 star rating with 123 reviews.
When is Hermès open?
Hermès is open now. It will close at 6:00 p.m.
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