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Hermès
- Leather Goods
- Washington, DC
About this business
French luxury heritage brand carrying apparel, handbags, scarves, home goods, fragrances, shoes & other goods.
Location details
944 Palmer Alley NW, Washington, DC 20001, Washington, DC, 20001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’ve visited many Hermès stores across the U.S. and around the world, but my experience at Hermès CityCenterDC in Washington was by far the best. The level of service was exceptional. A special thank you to Melissa, who made the entire visit smooth, welcoming, and truly memorable. Her attention to detail and professionalism set a new standard. If you’re visiting this location, I highly recommend asking for Melissa! she made this my favorite Hermès experience yet!
I went in to look at a necklace and buy a scarf ring. I went all around the store looking at everything for about 5 minutes and not a single person approached me to ask if I needed help. Finally I went over to the girl at the cash wrap and asked if I could see the scarf ring. it’s really hard to understand the lack of customer service or a smile. It just ruins the whole shopping experience and the joy of it. They didn’t have the scarf ring I wanted. I then asked her if I could see the necklace. After confirming that I wanted... read more
Worst customer experience for a high end retail vendor that I have ever encountered. I purchased several items at the DC Hermes store in City Center DC and the sales associate neglected to put one of the items in my bag, and when I got home and we spoke to the sales associate , 3 weeks later now I still don't have the purchased item and the "call center" fails to get the City Center store to return my call. You can not call the City Center store directly. You have to call the "call center" and then they email the store and t... read more
It is good, shopping there but I always do not have enough time to make reservation since I am always busy at work. So, that made my salesperson always get annoyed by me since he already had appointment with his other customers when I walked in. I have been buying at Hermes since 20 years ago where there was one in Virginia. I used to buy big bags in Hawaii nearly every year I visited there in the past. But my lovely salesperson already retired. Past time has better shopping than after COVID and people had more patience. Her... read more
I recently visited the Hermès boutique at CityCenterDC and had a truly luxurious shopping experience. From the moment I stepped in, the atmosphere was elegant and inviting, with beautifully displayed scarves, accessories, and leather goods . What stood out most was the exceptional service: the team was professional, knowledgeable, and genuinely attentive—never rushed—taking care to understand my tastes and guide me thoughtfully . It felt personalized without ever feeling pressured. While I didn’t come away with a Birkin (t... read more
Frequently asked questions about Hermès
How is Hermès rated?
Hermès has a 2.8 star rating with 134 reviews.
When is Hermès open?
Hermès is closed now. It will open at 10:00 a.m.
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