Hermes San Francisco Store

Janmesh Patel 

on Google

2 days ago

Nicest Hermes store I’ve ever been to, everyone was so kind from the greeters to the SAs. This was our first time to this location after moving to California. The SA we were paired with couldn’t have been better. Very easy to talk to and he helped build a wishlist. He was super patient and helped us get everything we wanted. Could not have asked for a better experience as a walk in! Looking forward to going back. 

SERGIO OCAMPO JR 

on Google

4 days ago

I have never been more disappointed walking into a so-called “luxury” boutique. The staff at this Hermès store are in desperate need of training, basic customer service seems foreign to them. Not only was the service tasteless and dismissive, but the associates clearly had zero knowledge about the products they were selling. It’s baffling, if you work at Hermès, the absolute minimum expectation is to understand the craftsmanship, the materials, and the heritage behind the brand. Instead, I was met with blank stares, vague re... read more

Blake Walker 

on Google

a week ago

Lovely staff. My sales person was adorable in her large black glasses. They did not have all 19 items that I was looking for, but quickly took to the search and had everything wrapped and to my hotel room before the end of my trip! No surprise to me, but I of course will be back. See you on my next visit. 

Summer Yue 

on Google

4 weeks ago

I walked in as a first timer on a Saturday morning and met my SA Erik who’s super warm and showed me around the store. I stoped by on my way to dancing and was not quite dressed for the store (in jeans with a fresh coffee spill and puffy jacket) and there was no judgement at all. I love that they have an equestrian section as I recently started horseback riding more seriously. I ended up getting a rain proof jacket that’s perfect for riding. The throw blankets there looked so comfy and wonderfully crafted as well. 

Rajan K 

on Google

4 weeks ago

My sister and I visited the Hermes store in SF today. We are originally from Vancouver Canada. Our SA was Antoine - who went above and beyond with the customer service he delivered. I initially came into purchase a pair of sneakers but unfortunately my size was not in stock. Luckily for me, I left with an amazing purse to add to my collection. I have had my eye on this piece for sometime and I am grateful Antoine showed me it. It was a pleasure dealing with this store. Everyone was so kind and welcoming - the store manager w... read more