Heritage Volkswagen Owings Mills (#1)

Clarence Briscoe III 

on Google

3 years ago

Update* - My car came with custom wheel rims that were not available at the time of purchase. However, I was told they should be available within the month and that I would be called when they are available. It has now been 3 months since I bought my car and I still do not have the rims. Beyond that, I've been given no status updates, in fact the only time I was given a general update that an error was made when originally ordering the rims. Unfortunate that since purchasing the car I've been kept in the dark about my purcha... read more

Neil McAslan 

on Google

3 years ago

Updated - This VW dealership staff has failed to deliver quality that would sustain the franchise. I have purchased all my VW from this location since 1996 and must say that the last 5 years the service managers had no passion to make things work. Closed up VW shop and now we get to try other places further from our area. The foundations of this failure lay deeper than current Pandemic issues. Managers here failed to focus on the customer experience during after purchases needs. Service Managers failed to manage themselves a... read more

Kevan Hall 

on Google

3 years ago

Got to love this dealership! Professional, clean, and awesome staff members. Shoutout to Milton Taylor who really knows his stuff! He’s helped me out tremendously and really is transparent. Thanks! 

Romeo Taylor 

on Google

3 years ago

This dealership was super helpful for my family and I. A lot of things were explained in detail thanks to Milton Taylor. It was my first purchase for a car so I just wanted everything to be great and it was! Good dealership, would come back  

Brandon Croxton 

on Google

3 years ago

I absolutely loved my car buying experience with Heritage. Josh was very friendly and answered all of the questions my wife and I had. I look forward to working with them for years to come!