Heritage Mazda Catonsville

Bern M 

on BBB

9 months ago

I have never felt more disrespected when trying to buy a car! I called last night and set up an 11 am appointment, asked to see three cars and provided their stock numbers, and was told that the cars would be ready when I arrived to look at them. Instead, I waited 10 minutes simply to get shown to the customer lounge, then an additional 45 minutes to even see ONE of the vehicles. The vehicle in question? Scratched to hell, rusting in places, and dented on one side. NONE of the scratches were visible on the online pictures, b... read more

Kyle M 

on BBB

a year ago

Worst car buying experience EVER! I bought a 2021 Mazda CX-30 with 41k miles on June 18th 2024, I even paid for the service and warranty options. By June 20th 2024, I had to take the car in for maintenance as the check engine light came on just 3 days after purchase. I only owned the car for 72 hours and drove it less then 100 miles. I was told a rodent had chewed thru my fuel line and that my fuel line/pump and gas tank had to be replaced. This "supposedly" happened while the car was in my possession for 72 hours. I persona... read more

Emily T 

on BBB

a year ago

Every time I have brought in my car for service, the communication is abysmal. I can not reach a human, to have questions answered regarding the status of my vehicle. DO NOT take your car here. 

Kenneth A 

on BBB

a year ago

Purchased a new vehicle with s defect on the windshield. I was promised that it will be fixed. However, current timeline, the vehicle is already almost 6 months and still they haven't fix it yet. Every email and comms are just apology. 

Dave H 

on BBB

3 years ago

Deceptive advertising on website, listing "MSRP*" and a "You Save" amount to give "Internet Price." At time of purchase, they have increased the "MSRP*" with the claim of reduced inventory, dealer processing fee, etc. by the "You Save" amount, thereby getting the purchase price back to the website-listed MSRP. There is no such thing as a discounted "Internet Price." You're free to haggle with them to try to get some of this back, but it's a very deceptive advertising ploy. (January 2022) 

Lelit N 

on BBB

5 years ago

this place is horrible they will scam you and lie to you! Do not go here they are horrible at everything! I had the worst experience here and I was taken advantage of and I feel super uncomfortable 

Joanna T 

on BBB

5 years ago

Dishonest. Falsely advertised pre-owned vehicle as having an extra package of features which it did not. When I asked them to show me the features of that extra package, the salesman showed me some other features which are standard on the car. Manager was very rude to me. I asked her not to interrupt me while I was speaking, and she then interrupted me by shouting at me. I mailed the title to my trade-in vehicle to them and they have harassed me with phone calls, text messages, emails, etc demanding the title because they sa... read more