Heritage Court Memory Care

Kayla K 

on Google

a month ago

I visited my grandma in the community room for about an hour the other day wearing shorts. My legs got bitten up by bed bugs from the chair I sat on. Do not send your loved ones to this facility. I feel so terrible that my grandmother has to live in these conditions. To clarify after the owner responded, this is West Allis Heritage, the Independent Living portion of the facility. There is a community room to the right of the entrance, where I sat with my grandma for about 90 minutes and received these bites. 

Rachel Foster 

on Google

6 months ago

Communication is very bad. My family also had trouble geting clear answers from staff. We kept waiting to hear back from a person who was always waiting on a nurse for health and medical questions, but calls and emails were not returnd. We were told that a main director of assisted living would get back to us. Still waiting. We are trying to find a place for our step dad and kept geting stuck in phone tag. I stopped in to get a tour and get questions answerd, but I overherd the front desk person talk about a bed bug situatio... read more

D A 

on Google

6 months ago

As a family member of a resident, this has not been the experience we were promised. Management—especially the executive director—showed a noticeable lack of compassion and poor communication during the move-in process. It felt more like a transaction than a transition, and the expectations set by the sales woman did not match reality. False promises Since then, I’ve overheard staff openly discussing being short-staffed, underpaid, and unsupported. There also seems to be very little meaningful activity for residents—most of ... read more

Cheryl Tipton 

on Google

6 months ago

I liked the fact that the rooms are located on the main level, and there's no stove in the rooms. Also, the level of care my Dad would receive. Praying he's able to make it his forever home. Staff is very welcoming and wanted to know my father's traits and history. I also need stability for Dad, a worry free living space. Help with laundry, cleaning, showering. What a relief it would be, and especially help with his medications. Thank you, and Thank you, Jesus!