Herff Jones

Lizy 

on Google

a month ago

I had a very disappointing experience with my order. I wanted to return my cap and gown since I was no longer graduating and had paid extra for fast delivery. Unfortunately, I never received any return instructions from the company, despite my repeated attempts to get clarification. I called customer service multiple times, and they insisted that the instructions had been sent each time, even though I couldn't find them anywhere in my email. I double-checked to ensure they had my correct email, and they said they did, which ... read more

Teregulova Maria 

on Google

3 months ago

Thank you! Everything was perfect: fast shipping, the gown fits excellently, and the order information was clear. 

Hannah Chidlow 

on Google

2 years ago

I can’t believe my school ordered cap and gowns from a company with an average one star rating. I ordered my cap and gown ahead of time and yes, I waited until the last day to pick it up but I would have thought that they would save my size and color for me, the one who ordered it, but they gave it away. 👎 

Lisa Miller 

on Google

2 years ago

Our school had options for cap and gown doctoral regalia mixed up. Michelle Kuhn reached out to EACH of us via email and phone call to remedy the situation as best she could! So appreciative of her customer service and above and beyond attitude toward getting each of us situated, at such a time of anxiety and excitement! 

B. W. 

on Google

2 years ago

Truly wish I could give this company negative stars. They are swindlers and made my graduation very difficult to enjoy. Their customer service person was rude and started ignoring me mid call until my mom got on the phone. I purchased a cap, gown, hood, and stole. I only received the cap and gown the day before my graduation and I never got the stole or hood. Thank God my school had old ones from Jostens, a reliable company. Herff Jones needs to go out of business.