Herb Chambers Lexus of Sharon

Michael M 

on BBB

8 months ago

Went to Herb Chambers to purchase a car - they said they would honor a rate for a car that was not listed under the special rates online. Put in writing that the purchase was subject to the introductory rates and that they would honor. When we went to sign the paperwork the rate was not as promised, and would have resulted in $26,097 of additional interest. When we confronted them they said they would be happy to take off cost elsewhere, but it would have been nowhere near the difference in rates. We had sold our car to take... read more

Erica V 

on BBB

a year ago

Overcharged for service did not sign up for (***************) for $1,295, which I would not ever purchase by ****. I signed paperwork with loan at one amount (same amount on credit checks as well) and actual loan amount was different. I have a witness to testify that I said and signed no to anything in addition to car price, taxes and fees.**** sent a page with a signature from the iPad which I would like checked from an IT professional because believe it was forged. There is no way I signed for it! I was careful and double ... read more

Dick S 

on BBB

2 years ago

Very dishonest business. Says they will perform warranty work and solve the situation but they are all talk and no solution 

Roshunda S 

on BBB

3 years ago

HORRIBLE EXPERIENCE Some underhanded business took place here. I financed a vehicle with them on 2/14/22 and was well aware that from the day of signing, the consumer is allowed 5 days money back guarantee if things dont work out with the purchase. It doesnt specify the time of day of signing, beginning/end of day from signing! Very vague. I returned to the dealer that Saturday expecting to do the return but was told by salesperson ***********************, actually your trade in was sent to auction on Wednesday THATS DAY 3/5... read more

Paul S 

on BBB

4 years ago

Lexus of Sharon had called me in when I had a service appointment back in January to get out of my car early. I was told if I wanted the new LC500 convertible, it would cost me $25,000 over ****. I asked my salesman **** to please go speak to your boss to see what they can do. He did and I was told that is what it is, they are difficult to get, it is supply and demand. We sold one last month and that is what the guy paid.I left prettyupset and decided to write an email to **** Chambers and Lexus regarding this incident. I wa... read more

Terri T 

on BBB

4 years ago

***************************************** is no better nor worse than any other car dealer, but they are experts in making you smile while getting a colonoscopy. This review is not based on price versus value, again no better nor worse. It is based on sales tactics and deception. You will first be told how much better they are and that you have nothing to lose when buying from them. Their infamous quote is How can you lose and you couldnt be safer They might even show you this BS statement. "A ******** RETURN POLICY, which g... read more

Bob M 

on BBB

5 years ago

This dealership doesn't know anything about "service". They don't have the technical competence to fix their own cars, and they lie about their mistakes when they damage the customer's vehicle. I would have been better off getting my car checked at **** dealership. The service issues are not unique to the Lexus dealership. *** **** ********** ****** dealership operates the exact same way. The quoted me $1300 for a small repair job that I ended up getting done at *** * *******down the street for $138!!!! They should be ashame... read more

MATTHEW L 

on BBB

5 years ago

Second experience with Rob W******* and team over at Herb Chambers in Sharon and always a pleasure. Rob and his Internet Manager Sydney got me into the ** ***of my choice and with all the options and features I wanted and in two days I was driving out of the lot with the new ** *** which is awesome! Rob W******* is a hands on sales rep so he takes the time to walk you through the entire vehicle front to back and also connects your electronics and even helped me move my stuff from my old trade vehicle to the new vehicle. The ... read more