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Herb Chambers Honda of Westborough
- Car Dealers
- Westborough, MA
About this business
Great deals on new & used Honda vehicles! Call 774-760-0500 and visit our Westborough dealership near Natick, Worcester and Auburn, MA.
Location details
350 Turnpike Rd Rte. 9, Route 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Purchased a suv end of January this year in hopes to have a safer vehicle to drive my kids around in. March 19th I got told it needs a whole new engine. Mechanic said there was no way they didnt know about the engines condition before selling it to me. Since March 6th I had tried reaching out for help but was told its my issue now because I didnt have a warranty. Barely had the car 2 months. I would have purchased the warranty had the finance team not told me I had a manufacturer warranty till 85,000 miles. But *** informed ... read more
Horrible internet service with anything online Treat you like you dont exist unless you drive to dealership and get bullied by sales staff
On April 27, *****, I went to Honda Westborough to get rear break pads replaced and rotor resurfaced. There was also a grinding noise coming from the left rear brakes while driving and braking. This was for my 2012 Honda CRV EX-L. Honda technician told me that brake pad on rear driver side has worn down and one of the pads is actually stuck to the rotor. He also recommended to change the break pads for other right rear side but the rotor was deemed good. After enquiring about why the rotor cannot be resurfaced, he said we ca... read more
Business response:
Dear ************: Thank you for submitting this review which allows us the opportunity to respond. We brought your vehicle into the shop and confirmed your left rear pad (driver's side) measured 0 millimeters and was causing a loud grinding noise into your rotor which brought you in to our facility. We recommended for you to replace both sets of rear pads and rotors and a brake fluid exchange for good measure for heat build up. At this point, you inquired about alternative repair options because of the costs involved. We ad... read more
My Honda Pilot had a bad contact when starting. On January 30th I made a new key, but on February 13th the problem returned. On February 16th I took my car for an assessment. On February 19th, I was recommended a diagnosis and, soon after, a wiring repair. Through text messages, I was assured that if the problem returned, I would not have to pay for further diagnostics. On February 20th I paid $363.35 and picked up my car, but the problem returned 3 days later. On February 23rd I took the car there again. On the 27th they re... read more
Business response:
The team at Herb Chambers Honda of Westborough is more than happy to help assist you with your vehicle's needs but there are charges to continue to diagnose the concern. We discussed with your husband at length the need to continue to look at the vehicle due to the persisting concern you have. We diagnosed the concern and found a failed component and knew we had to fix that first before we could properly continue. That was our initial repair attempt for a directly relating failed component that required replacement before we... read more
I arrived to the dealership for scheduled service on 8/25/23. I was told that the service advisor I made the appointment with quit so another advisor helped me. My car was there for an oil change/tire rotate and some air filters. I dropped off at 9:30 asked for it to be ready by 12 and got a call at 11 that it was ready. I picked up at 12 and when I saw the bill I felt like I was kicked in the stomach. The labor charge was INSANE. I asked the service advisor to explain the charges and all she did was read me the paper she wa... read more
Very good experience leasing for the first time with *********************, ****************************************************** Thanks again for the ******** look forward to working with Herb Chambers Honda of Westborough in the future.
Business response:
Thank you so much ****! We loved helping you and will look forward seeing you in the service department from time to time! Enjoy your beautiful new Civic!
I had a highly dissatisfying experience with this dealership. From the moment I entered this dealership, I felt like we were being racially profiled and discriminated against due to being Hispanic Latino minorities. In addition to this, the company presented false advertisement on their website, as misleading information was presented. The vehicle page displays "Herb Chambers certified", however, when I arrived at the dealership we were notified that the vehicle was in fact not certified. The link to the vehicle information ... read more
Business response:
I apologize for the confusion surrounding your visit. No harm or discrimination was intended. The reason for the questions and subsequent dialog surrounding how the vehicle was being paid for was because of our inability to accept out of state financing for vehicles registered out of state. The only way we can proceed with the purchase for an out of state deal is if it is financed with our finance sources or the vehicle is paid for with a wire transfer. We are unable to accept bank checks from out of state and especially so ... read more
Frequently asked questions about Herb Chambers Honda of Westborough
How is Herb Chambers Honda of Westborough rated?
Herb Chambers Honda of Westborough has a 1.9 star rating with 7 reviews.
When is Herb Chambers Honda of Westborough open?
Herb Chambers Honda of Westborough is closed now. It will open at 8:30 a.m.
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