Herb Chambers BMW of Boston

Eduardo D 

on BBB

6 months ago

I had my car (2005 ***)for repairs on this dealer 3 times in the last 5 years,,they all have been terrible experiences,the worst customer service ever,,the last time (last week) my car was there for 12 days,,my service advisor ***** ******* treated me badly,,never answered my calls,,never returned my voice messages and I had to go and see him in person to finish business,he wanted to charge me $ 1195 for a diagnosis,I disagree and he told me I was welcome to take my car to a different place,,like he didnt care,,I end up towi... read more

Ryan M 

on BBB

a year ago

Herb Chambers of Boston was completely dishonest. Had my 2023 *** M340 in there for service three times for the same clunking front suspension issue. First they crashed the car and attempted to deleted the dash cam video and also replaced a trust arm attempting to fix the issue. They drive the car after and confirm that they didnt fix it but send it back to me anyways (dash cam). Service person i talked to didnt want to fix the damage they caused but eventually agreed to replace the bumper, like they were doing me a favor...... read more

Nick L 

on BBB

a year ago

Worst dealership ever !!! I purchased a used 2016 m235i . I had it for two weeks , when a service code popped up. I brought the car in , I was then told the car had multiple issues , adding up just under 12k . In violation of the lemon law , they waited a little over a week to order the parts for the car, as they were waiting for my warranty to go into effect. They had my car for 10 weeks , before I got it back . When I did get it back , it then had a steering problem . I brought it back , they replaced the steering rack ( n... read more

michael m 

on BBB

a year ago

Where do I start... This dealership is corrupt ran by unprofessional women. As a repeat client, I ordered my 2023 *** M2 through this store, referred countless **************** to get thrown to the dirt over an employee "stealing" (as I'm told by *******). Not once were any of the phone calls with ******* supportive. I informed ******* of my car arriving and was told "i'll let you know what I decide" - all I can think is why would they get me approved to treat me like this at the end... must have a deeper meaning. After tryi... read more

Tim C 

on BBB

2 years ago

No Stars! Not BBB accredited for a reason. I am a very busy medical professional that spent days searching for a second **** I expressed interest in a 2019 430 and after days of emails to me saying it was available, and on the website, I made an appointment to drive into Boston (1 hr each way) When I arrived I was told it had been sold. Seriously? no phone calls no emails.. Obvious bait and switch. Sales rep ***** even apologize. He asked if I would like to look at anything else, I got up and walked out. 

Mel 

on BBB

3 years ago

Can I leave no stars? Beware if they think you may be an easy target. This is for their service. I brought my car in for the special that they had on a oil change. I asked about new floor mats and agreed for the inspection that they do while it is in the shop. I noted later that they had added a c/o oil burning smell through the vents after the vehicle is fully warmed up. I did not express that complaint. I had a two hour wait per advisor so I went for a walk. The advisor called me and expressed that he really thought it was... read more

Gina P 

on BBB

5 years ago

The process started out seamless until I decided to renege on a deal. I was lied to told that I was stealing and now they are trying to extort money from me because I decided to back out of a vehicle that I never even took delivery of, saw, touched or had registered; they put a loan through telling me I’m on the hook for 72 months for a product that I never even took delivery of .