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Herb Chambers Alfa Romeo of Boston
- Car Dealers
- Cochituate, MA
About this business
Welcome to the all new Herb Chambers Alfa Romeo Boston!
Location details
525 Boston Post Rd, Rte 20, Cochituate, MA, 01778, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The worst customer service ever. Only interested in selling cars and not service. Rude salesman and a spineless manager on duty. No masks worn by ANYONE employed by HC either inside or outside the dealership. I would avoid this dealership at all cost.
Business response:
Sorry to hear about your experience. Our store only accepts lease returns for vehicles that originated at our location. If any calls were made to the dealership, you would have been told that we cannot accept any non-originating lease returns due to space constraints. When your husband came into the dealership, our associate asked if your family ended up picking out a new vehicle. Your husband proceeded to tell the associate that your family already purchased another vehicle. Congratulations! Upon the initial inspection of y... read more
Business response:
Sorry to hear about your experience. Our store only accepts lease returns for vehicles that originated at our location. If any calls were made to the dealership, you would have been told that we cannot accept any non-originating lease returns due to space constraints. When your husband came into the dealership, our associate asked if your family ended up picking out a new vehicle. Your husband proceeded to tell the associate that your family already purchased another vehicle. Congratulations! Upon the initial inspection of y... read more
Absolute worst customer service I have ever experienced! We were told by an employee of this dealership to return our lease here. Told us they needed 3 days to gather and complete paperwork and we would be in and out in half an hour. We drove over an hour and were then told that they couldn't accept a return on a lease they didn't start. We had asked this on the phone over a week ago and were told that it wasn't a problem since the other dealership has since closed. Now we have 2 screaming kids and a salesman swearing at us.... read more
Business response:
Sorry to hear about your experience. Our store only accepts lease returns for vehicles that originated at our location. If any calls were made to the dealership, you would have been told that we cannot accept any non-originating lease returns due to space constraints. When your husband came into the dealership, our associate asked if your family ended up picking out a new vehicle. Your husband proceeded to tell the associate that your family already purchased another vehicle. Congratulations! Upon the initial inspection of y... read more
Recommendedvery good and helpful. thank you for your great customer service
Oksana was awesome and super easy to work with. If your looking for a dealer to work with look no further. They were up front, fair, & honest! Highly recommend
Frequently asked questions about Herb Chambers Alfa Romeo of Boston
How is Herb Chambers Alfa Romeo of Boston rated?
Herb Chambers Alfa Romeo of Boston has a 4.5 star rating with 239 reviews.
When is Herb Chambers Alfa Romeo of Boston open?
Herb Chambers Alfa Romeo of Boston is closed now. It will open tomorrow at 11:00 a.m.
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