Hensley Kyle M DDS

Madelyn Smith 

on Healthgrades

4 years ago

I called multiple times to get my special needs daughter into your office and I was told since she hadn’t been in for a while she would be considered a new patient and they don’t take new patients her age i then asked what Dr. Hensley recommends due to her medical history and was told that he was out of the office and they would leave a message for him and nobody ever returned my call so a week later i called the office back and his staff was rude and they continued to tell me the same thing they told me the week before that... read more

Anonymous 

on Healthgrades

5 years ago

I called and scheduled an appointment and was told my insurance was accepted. I drove an hour to get to this office and then was told they do not accept my insurance plan! Absolutely a waste of my time! I pulled my children out of school early to not even be able to have them seen! I would not recommend wasting your time with a office that has no idea how insurance works! 

Anonymous 

on Healthgrades

6 years ago

the dentist himself is great. But the people at the practice are awful. When you call to reschedule an appointment that they had to reschedule, they do not answer the phone. When you leave four Plus messages with your cell phone number for them to call you back, they do not answer you. When you call to the hospital to get a hold of someone and they give you an alternate extension, then you are placed on hold. Then they hang up on you at closing time even though you are on hold for 19 minutes so you still do not get to talk t... read more

Anonymous 

on Healthgrades

9 years ago

Dr. Hensley seems nice. However, I have no impression of him as a health care provider because for some reason parents are not allowed to go into the office with their children. I don't understand it. My daughter's ok at the dentist, but some kids get scared! The worst, however, is the office staff. I had a billing issue and tried to call many times but nobody picks up the phone or returns calls. Only got thru twice and once had to hang up after 10 minutes before I realized they forgot about me.