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Henderson Properties
- Property Management
- Charlotte, NC
About this business
Since 1990, Henderson Properties has been a leading real estate agency serving the greater Charlotte area. We are proud to offer property management, real estate sales, and community management services. Visit our website to learn more about our company.
Location details
3030 Latrobe Dr, Charlotte, NC, 28211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted an application more than two weeks ago and here we are two weeks later and I have heard nothing about the application I submitted. I paid the application fee and now I have to turn around and pay another $75 to apply with another company, it almost feels like a scam
sent Henderson the required pool access form on 4/26. I confirmed their receipt and that I was all set. I went to use our pool and no fobs were activated. I had paid $80 to the old management company to get 2 additional fobs which Henderson continued to say has never been an option so I sent them the email that it was. Regardless, after two weeks, they sent me an email that I had to pick two and they would deactivate the remaining two and send my money back. I sent them the two I wanted to keep the top numbers and told the... read more
This review is specifically about Henderson's new maintenance employee, Andrew. I introduced myself yesterday as a board member for my condo association, after watching him work for a while (he didn’t see me). I chatted with him for several minutes and was delighted to meet him and to observe that he is diligent and personable. Henderson definitely needs to hang on to that young man!
I filed a maintenance request to fix holes in the drywall and water damage from leaking pipes in the walls and no one has reached out to me to schedule repairs. When I call I just get transferred to voicemails. It takes a week for them to return calls and when they did return my phone call they said that a vendor would be reaching out to me in the next couple of days to schedule repairs and that was over a week ago. When I called them about this they transferred me to someone’s voicemail
I submitted a maintenance request on April 15th for drywall repair and water damage for leaking pipes in the walls and no one has reached out to me to schedule repairs
Business response:
Hello Mr. Mines, We're sorry to see this review, as our records indicate that our team has been in touch on several occasions since 4/15 regarding this repair. The community manager responded on 4/19 and the work order was dispatched on 4/20 to the vendor. The vendor reported they made several attempts to schedule the repair but was unable to leave a message as there was no voice mail set up. The vendor advised on 4/29 that they were finally able to get in contact and scheduled the repair for Tuesday, 5/4. If you need furthe... read more
I had a leaky roof in my townhouse that caused damage on the inside of my home. I just received notice that the damage is not covered by HOA. What? Years ago the same thing happened and the damage was covered. Is Henderson Properties changing the rules. No changes were made to the Declaration and Covenants. Bylaws. Is Henderson properties a reliable company that could be trusted? It is the responsibility of the management company to ensure that the common area and the exterior of the homes be kept safe and in excellent co... read more
Business response:
Thank you expressing your concerns. Henderson Association Management is the management company for your association who works with the community's Board of Directors in upholding the community's covenants and bylaws. Henderson does not have any ability or authority to change governing documents for any community, nor are they responsible for common area upkeep. Common area upkeep is dictated by the community's governing documents. The HOA received a legal opinion on the issue of internal damage caused by exterior issues, an... read more
Only positive from my perspective as a property owner was they collected the tenant rents on time and deposited them to my account. BEWARE, their maintenance people do sloppy work, often unfinished and the charges are rediculous. The "so called inspections" that they profess to do semi annualy are of no merit and you pay for them. Basically, the tenants are not held responsible for anything during their stay and at "move out" a report is done and on mine many things that should have been charged to the tenant were either omi... read more
Business response:
Hello ***, It is disheartening to learn that we did not meet your expectations. Our semi-annual surveys of our rental properties serve as a way to get a high-level view of how well a property is being maintained by its tenants. We follow an extensive checklist to evaluate both the interior and exterior condition of the home, but there are sometimes limitations to what we are able to see or access at the time of the visit. Semi-annual surveys were completed at your home and the appropriate work orders were entered and addres... read more
If I could give a zero, I would. This company is horrible. They have incorrectly accessed late fees on annual dues when they have been paid on time. Then they require for us to fill out a form and provide documentation to get the inaccurate late fee approved removed. This has been an issue for many of the residents in Atwater Landing. If they would do their job correctly, they would not need to spend our association money sending delinquency letters and correspondence that don't need to be sent. Management contacts are non r... read more
Business response:
We appreciate your feedback. The due date for your community's assessments is the 10th of each month. Your assessment payment was received and posted to your account on 1/11/21, and since it was not received by the due date of 1/10/21 a late fee was assessed. We have seen recent mail delays with the postal system, which are out of our control, and as a one-time courtesy, the Community Association Manager removed the late fee from your account. A statement reflecting such was provided to you by your Assistant Community Manage... read more
I think that Henderson property is the worst I didn't expect a refund but I was not expecting them to charge of for things that was not on the lease if the property manager has been on her job for 20 years it would not have taken her 3 to come out and inspect a property that she had taking over they are full of itband they know it and the sad part about it they know they not gone get the money they asking for they just know that it's going to prevent people from finding a place to stay cause it's now on their credit we paid ... read more
Business response:
Hello *****: We are saddened to hear that you did not have the most favorable experience with Henderson Properties. We understand that you were disappointed that you did not receive a full refund on your security deposit, but we feel that your move-out charges were accurately assessed given the condition of the home at the time of your move-out. The Property Manager who handled your account has nearly twenty years of experience in the industry and is known for her outstanding integrity and customer service. Should you have a... read more
Frequently asked questions about Henderson Properties
How is Henderson Properties rated?
Henderson Properties has a 3.5 star rating with 916 reviews.
When is Henderson Properties open?
Henderson Properties is open now. It will close at 5:30 p.m.
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