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Hempstead Ford Service
- Automotive
- Hempstead, NY
About this business
Location details
301 N Franklin St, Hempstead, NY, 11550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I trusted Hempstead Ford with a big job: changing my brake pads, tires, and oil, plus fixing my tire sensor. I paid over $2,000. The next month, the new tire sensor they put in failed (my friend said it was loose), and then my brakes started squeaking. I went back on a Saturday for an oil change since it's a quick lane, meaning no appointment needed. At first, the service woman said it would be a two-hour wait, which I said was fine (I live nearby and only use Ford for work). Then she said there wasn't enough space. I just m... read more
Car was serviced that morning while I waited. Very comfortable waiting room, and super nice staff.
This location is by far the worst dealership I have ever been too. Took my car in to get serviced was given Service Advisor William Artis. When speaking with customers he has a tone like he is about to fall asleep mixed with a condescending attitude. My car was left at this dealership for days with no communication whatsoever from him, all you can do is leave messages and hope he returns your call which he never will. When i tried to use another Advisor to assist all they told me was they cant help me it has to be William wh... read more
Vehicle turnover was fine however the vehicle report card was very incomplete. TERRIBLE customer service skills. Waited in their lounge for 7+ hours for my vehicle back just for them to shout my name from their office. Upon arrival I had no idea who was dealing with me and the guy that was assisting me just said “follow me” and immediately walked away, halfway to his office before I could even grab my coat, no mention of leaving keys in or whatever. When I asked for a time estimate they simply answered “I don’t know how long... read more
They had our car 3 weeks. We either can't get in touch with our service rep, aren't given any clear responses on when we can expect our car back or get hung up on. They also have no loaner cars for us to use.
Frequently asked questions about Hempstead Ford Service
How is Hempstead Ford Service rated?
Hempstead Ford Service has a 3.7 star rating with 91 reviews.
When is Hempstead Ford Service open?
Hempstead Ford Service is closed now. It will open at 7:00 a.m.
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