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Helion W. Cruz, MD
- Doctors
- Hendersonville, TN
About this business
Indian Lake Neurology is committed to providing specialized neurological care in an atmosphere of compassion and understanding. As a neurology clinic, we are dedicated to improving the overall wellness of each patient in our community. Indian Lake Neurology specializes in physical and cognitive impairments as well as diagnosing and treating neurological diseases that affect adults.
Location details
353 New Shackle Island Rd #244c, Ste 244C, Hendersonville, TN, 37075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rude staff. Not helpful whatso ever.
Dr Cruz is VERY thorough, asks the right questions AND listens to you! ...and his nurses and office staff are the nicest, most competent Ive seen!
Business response:
Thank you for your review of TriStar Medical Group - Fairvue! We take pride in serving the community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
I had a very good relationship with my last Neurologist who moved out of state. My first visit with Dr. Cruz was impressive in that he was very thorough. While he was a bit "standoffish" on my first visit, he became much easier to talk with on my 2nd & 3rd visit with him. I've grown to love him as much as my last Neurologist and is very good with my MS and now also with my memory problems. He is moving down the road to Gallatin and I'll follow him anywhere within reason. As it is, I have to drive 2 hours to get to his office... read more
Business response:
Thank you for your review of Dr. Cruz! We take pride in serving the community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
To be fair, everyone has off days, and life outside of work. Perhaps very busy schedules and weight on their shoulders. We had a long wait to get in. 2.5 months after a stroke. We were so glad, after having an mri, to be brought in quickly for answers. We were grateful and happy to be there. He controlled the room quickly. But I respect focus and professionalism, fine. However, we were very unimpressed with how questions were handled. It seemed as tho our questions were “below average” He spoke in doctor without explanation,... read more
Business response:
Thank you for the feedback. We are committed to the satisfaction of our patients and want to apologize for any issues experienced regarding your visit at our practice. We always appreciate any information that can help us improve. Thank you again for taking the time to provide us your feedback.
I had three visits, one as an new patient and two for a battery of tests. Though the nursing staff were congenial, dr Cruz was rather cold and stand-offish not really offering much information or insight as to my potential problems. The tests he ran on me were inconclusive and spread over two visits though the combined time testing was 30 minutes. However I was told this was for insurance purposes and I ended up with pretty significant bills and am still without new information, only the prospect of mire testing.
Business response:
We regret that your experience fell short of expectations. Please reach out to our clinic manager, Tammy, if you would like to discuss your concerns. 615-826-0442
i was a patient of Dr. Cruz, until I asked a question about the dosage of a medication when he was adding another medication to it. He got upset that I questioned him and pointed to his diploma saying he was the doctor and if I thought I knew more than him that I should find another doctor. I did find another doctor. It is unfortunate that I live in a rural area and there are not many neurologists to chose from. I thought he would explain not yell at me. I have seizures and no matter how much medicine he gave me I still had ... read more
Dr. Cruz was very professional and attentive to my Mom’s questions. He did a very detailed examination, spending a long time with my Mom. He really paid attention to the medication and dosage. A few hours after, he even called on the phone to say that he had contacted the pharmacy to check about my Mom’s dosage history, and he wanted for my Mom to readjust the dosage!!!! Mom is really happy to be his patient.
We contacted Dr. Cruz at the advice of my primary care doctor. This was a great move. With all this virus going around my appointment was changed and I had to contact his office again and the two different ladies I spoke with (at two different times) were very nice and polite. Everything with the appointment went very good. Dr. Cruz's nurse has been with him for 20 years and was very efficient she got the full history and when Dr. Cruz came in he was very thorough. He showed me the MRI and what was going on and explained it ... read more
Well it was my 6month check and everything went well. The staff was nice and Dr Cruz is top notch. I think he is the best dr I have every had. I can’t see where they need to change a thing. The old saying if it’s not broke don’t fix it.
Business response:
Thank you so much for the positive feedback! We take pride in serving the city community and appreciate the kind words!
Frequently asked questions about Helion W. Cruz, MD
How is Helion W. Cruz, MD rated?
Helion W. Cruz, MD has a 4.7 star rating with 324 reviews.
When is Helion W. Cruz, MD open?
Helion W. Cruz, MD is closed now. It will open tomorrow at 8:00 a.m.
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