Helfman Ford

Timothy R 

on BBB

a month ago

Worth reading before you buy a vehicle from these people.....After negotiating with the salesman on a price on a used vehicle, we came to an agreement on the price. When I sat down with my local credit Union to go ahead and sign the papers, I saw they had switched the numbers on me The selling price they put in the sales document were not the ones agreed upon by me. They put their original initial asking price. Then after complaining about it and trying to talk to somebody about it, they then claimed it was a miscommunicatio... read more

Candace B 

on BBB

a year ago

I just bought my second car from Helfman Ford in Stafford. We had a great experience with Amir the first time around, so of course we chose to buy from him again. Go see Amir for a great car buying experience! 

RICHARD A 

on BBB

a year ago

Bought used car from them. Went through their rigorous service check and all was good. Less than a few hundred miles and getting ready to spend 3-5000 dollars on vehicle to get it fixed and operating properly. Told there was no way they didn't know about these things. 

Robert C 

on BBB

2 years ago

I took F-150 truck in for regularly scheduled oil change in August. In November I heard ticking sound coming from the engine and I took the truck back to the dealership. I was told, the engine had No Oil in it. They suggested that there was an oil leak, but no oil leaks in my driveway. Then suggested I pay for diagnostic test, I did. They called to say they put 3 quarts of oil in the engine and ticking noise persisted. I was then told I needed an new engine and that it would take 8 to 9 months for them to obtain a new engine... read more

KYLE L 

on BBB

2 years ago

Received Ford Escape back in worse condition than it was before the service. Removed over 3 gallons of water from the floor pan. They tried to blame the moonroof, but went we did a test, car drained fine. Then, they blamed the roof racks. I am more inclined to believe that either a window was left open or the car was parked in what became a river after heavy rains. They replaced the actuators as they cited them as the issue. Upon return, the replacement of the actuators didn't not resolve the problem. They replaced the batte... read more

Carol F 

on BBB

2 years ago

I have been to this dealership because my breaks were making noise. I went back two weeks ago and they changed my roaters and when I got my car back I still heard that same noise. I reached out to the manager In the service department and I was told there is nothing else they can do. 

John H. 

on BBB

3 years ago

Last oil change... I mentioned I may have a oil leak. Please check it out. I was told "we're three weeks out" for that service. Just took in F-150 for yet another oil change. I said again, I have a oil leak under the hood. They wrote it down and said they would check it out. The service department called my office 2 hours later saying truck was ready to pick up. I picked up the truck and looked at their check up form. 1. engine oil filter needs to be replaced. 2. Front wipers need replaced. 3. "Cabin air filter of cabin ?" 4... read more

Nam V 

on BBB

3 years ago

Very disappointed with this dealer. Worked with the advisor named Antony. Took the truck in after my truck got broke in, and for couple small stuff to get fix, it’s took them a month to do it. Keep telling me the windshield is not in stock, however when I check other locations they were. After got the truck back the horns and OBD port stop working. Bring it back and they fix the horn but refused to do anything with the OBD port. Even though when I bring it there the OBD port was working. Only it’s bracket is broken. They hav... read more

Michela B 

on BBB

4 years ago

I had an amazing experience buying a new car at Helfman Ford at 12220 SW Frwy in Stafford, TX. Eric was phenomenal. He's really good with the financial aspect of things and gave me an amazing deal. Thank you Helfman Ford and thank you Eric!