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Helcro Solar
- South Melbourne, VIC
About this business
Location details
101 Moray Street, South Melbourne, VIC, 3205, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
System Configuration Haier HWS 13.23kW Aiko Neostar 3P54 solar panels 2 x 6kWh Anker Solix X1 inverters 6 x 5kWh Anker Solix X1 battery modules Power Dock Pro for full home backup ------------------------------------------------------------------------------------------------------- Upon reflection, my experiences and dealings with Helcro Solar are best summed up with the following words. Honesty Excellence Leading Courteous Respectful Organised Gabriel, you are a modern day Saint! I came to you with an extensive wish list... read more
Helcro has recently installed a battery for us. We used them because they installed our solar several years ago. As with the solar installation the battery installation went well. From start to finish there was clear communication and they took time to determine our needs. After-sales support to help us understand the app was also good. I have no hesitation recommending the Helcro team.
Installing a battery is a long, long way from my wheelhouse, but my experience with Helcro Solar has made every step of the way assured. They did so much more than install a unit on the side of our house - beyond the advice on the choices before us (a minefield of decisions and personal uncertainty), they ensured we knew how to run the machine, and get the most from our investment. This has involved them coming out to our house after installation to make sure I knew how to work the program/app/web-page, and again to help tro... read more
I had Helcro Solar install my new battery shortly after the new battery rebate came in, and the experience was excellent. The sales team were great to deal with and took the time to ensure I fully understood all my options before making a big purchase decision. With the increase in demand there were some installation delays, however Helcro kept me informed throughout the process so I was never left in the dark. When installation day arrived, the team came on time and did a fantastic job. The finished work was neat, clean, ... read more
I engaged Helcro Solar for a battery installation site inspection in March 2026. The day after the electrician's visit, our solar system stopped generating entirely showing a grid loss fault. An independent electrician subsequently found a loose neutral wire connection and confirmed this type of fault requires physical handling to occur. When I raised this with Helcro, I was met with dismissive responses and a flat denial that their electrician could have caused the fault despite a written report from an independent electri... read more
Frequently asked questions about Helcro Solar
How is Helcro Solar rated?
Helcro Solar has a 5 star rating with 76 reviews.
When is Helcro Solar open?
Helcro Solar is closed now. It will open on Monday at 8:00 a.m.
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