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Heirloom Traditions Paint Company Store
- Home Improvements
- Taylorsville, KY
About this business
We are your #1 DIY Specialty Paint resource for EASY DIY! Our Heirloom Traditions ALL-IN-ONE Paint takes the PAIN out of PAIN-ting. Our paint products are interior/exterior without the need to topcoat, prime or sand. Just Clean & Paint and get beautiful, professional results even if you've never painted anything. Ideal for cabinets, front doors, leather sofas and more. Follow us on Youtube @heirloomtraditionspaint to see our product in action. Follow us on Facebook, Instagram, TikTok, Youtube & Pinterest @heirloomtraditionsp... read more
Location details
35 Progressive Dr, Taylorsville, KY, 40071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 10:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Placed an order two weeks ago and still haven’t received it. When I check the “tracking information” they provided, it says the package can’t be found in the database. I emailed customer service about this a few days ago and was told the tracking number they give in the email isn’t a real tracking number, it’s intended to be a confirmation number and it cannot be tracked. Admitting they provide a false tracking number is extremely sketchy and even if the order actually does show up, I won’t be doing business with them in the... read more
Business response:
Sorry! We don't provide fake tracking numbers. Because color cards and color swatches don't meet the weight requirement, they have to go out first class. USPS's policy states that first class mail doesn't include tracking. Unfortunately, we have no control over their policy. If you still haven't received your color card, you can reply back to the last message we sent to you and we can send out a replacement. Thank you!
Ordered $226.92 on 2-26-24. Today 3-7-24, No confirmation, no return phone calls, no emails. Paid extra for insurance transport. Have left numerous phone messages and emails. Crickets!! I haven't back from them AT ALL. They now have my personal info, I have nothing in return. Highly recommend you avoid this company at all costs. Last four digits of order number 2833. I'm sure they'll come forward with some sad story. Seriously dont!! Your costumer service is non existent. Unbelievable!
Business response:
Sorry! It looks like someone called you back on Wednesday but they received a fast busy signal both times they tried to contact you. Another customer service rep replied back to your email on Wednesday. It looks like your order was shipped in two packages, on 3/5. If you'd like to respond back to the email we sent, or send another one, we can send you the tracking numbers if you don't have access to them. Per our Order Terms, and those agreed upon at checkout. it typically takes 3-5 business days to fulfill orders and anywhe... read more
I have had excellent results with every piece of furniture that I have painted with Heirloom Traditions Paint. My favorite color is French Toile. I am actually about to paint another piece.
They promote their paint as quick and almost fool proof. No! I experienced neither. Despite following their process my cabinet doors turned into a god awful mess. They do not impart certain facts until after your paint job fails. Then they tell you it could take 1 to 2 hrs for the first coat to dry before you apply the second coat. Even before knowing that I actually waited 1 HR before applying the second coat which wiped off the first coat. ??? Now I am out $132.00 and a couple of messed up cabinet doors. They offer no comp... read more
Business response:
Per our order terms & conditions, agreed upon at checkout, it is impossible for us to guarantee an outcome on a DIY project that is working on a variety of used surfaces. However, we are committed to helping customers work through issues with their projects via our customer support channels (www.allinonepaint.com/contact). We have over half a million customers that are very satisfied with their project outcome and we're confident that if the customer allows us to help them through their project, they can have a successful ou... read more
I am writing to complain about the labeling of the product. The product itself was fine. However, in the midst of cleaning out my cabinets and reorganizing, my 2 year old got hold of the brush and tool cleaner and drank some. We called poison control who directed us to the hospital because the lack of information on the label about what was in the bottle. The doctor at the hospital was just as concerned as poison control about the lack of information on the bottle and that the bottle did not have a child proof cap if it cont... read more
Business response:
Sorry to hear about this situation and I hope your 2 year old is okay! All of our products are labeled properly, with safety and regulatory requirements as the top priority. They all come with labels and the Brush & Tool cleaner specifically mentions to keep it out of reach of children, which is fairly typical of all labels. It also includes first aid instructions, in the event that the product is swallowed, gets on skin or in eyes. On the bottom of the label, it includes disposal instructions. It also states that it contain... read more
I’m writing a complaint concerning customer service and their backing of product. I ordered 2 different sample jars of paint to test on my bathroom cabinets. The package was delivered on time; however, one jar had leaked onto the jar and packaging material. I immediately contacted customer service with pictures about returning the defective jar for a replacement jar. I contacted customer service twice in a two-week period. I then posted on social media my disappointment in not receiving a response from the company. Soon afte... read more
Business response:
Sorry! Unfortunately, we don't accept returns or exchanges (https://www.allinonepaint.com/order-terms-privacy). It looks like you contacted customer service and they responded back and are still just waiting on pictures so we can either resend the item or issue a refund for it. We do require specific pictures, as outlined in the reply, because we have to submit them to the carrier when we file damage reports. Once we get the pictures, we can move forward. It has nothing to do with trying to prove that something is or is not ... read more
I am extremely disappointed. First, when I went to order using their promo coupon at checkout I received the message “coupon not valid” so didn’t receive my % off the order. So, I placed the order that was to arrive on 6/7; then 6/8; Fed-Ex update 6/9; now by end of day today, which I’m not holding out hope as. I contacted customer service yesterday and they advised my order was with Fed-Ex. I replied I knew this but I was charged by HT and not Fed-Ex. No offer to make things right with a discount on next order or anything. ... read more
I'm surprised by the bad reviews here. I've used HTP on at least 10 projects now with great results. Some projects have been done for almost 2 years and are still holding up great. I think if you prep correctly and follow directions, you'll be happy with the results. A lot of people don't have a clue what they're doing and get mad at the company.
First of all the owner isn’t painting the furniture with her perfect manicure!! I painted 4 coats of white on one cabinet, still needed more paint, I messaged them which only made me more upset. A friend who paints cabinets for a living told me to stop and go buy sherwin Williams cabinet paint and a primer. Don’t waste your money on this so called all in one paint (I could scrap it off with my fingernail) do it right with a primer and cabinet paint such as sherwin-Williams or Benjamin Moore. Waste of time and money
Business response:
It can take an extra coat or two when using white's. We mention it in our videos and also on our website. In order to get good coverage, the paint needs to be applied liberally. Also, we recommend giving the paint 30 days to fully cure and harden so if you're scraping it before it has had a chance to cure, it's definitely going to scrape off. All paint products need time to cure. As mentioned in previous correspondence, we'd be more than happy to offer some more guidance. If you'd like to reach back out to us, you're more th... read more
Frequently asked questions about Heirloom Traditions Paint Company Store
How is Heirloom Traditions Paint Company Store rated?
Heirloom Traditions Paint Company Store has a 3.5 star rating with 216 reviews.
When is Heirloom Traditions Paint Company Store open?
Heirloom Traditions Paint Company Store is closed now. It will open tomorrow at 8:00 a.m.
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