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Heirloom Traditions Paint Company Store
- Home Improvements
- Taylorsville, KY
About this business
We are your #1 DIY Specialty Paint resource for EASY DIY! Our Heirloom Traditions ALL-IN-ONE Paint takes the PAIN out of PAIN-ting. Our paint products are interior/exterior without the need to topcoat, prime or sand. Just Clean & Paint and get beautiful, professional results even if you've never painted anything. Ideal for cabinets, front doors, leather sofas and more. Follow us on Youtube @heirloomtraditionspaint to see our product in action. Follow us on Facebook, Instagram, TikTok, Youtube & Pinterest @heirloomtraditionsp... read more
Location details
35 Progressive Dr, Taylorsville, KY, 40071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 10:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
I too am stunned to read the bad comments on here. I've been using Heirloom Traditions paint since March of 2020. First project was my very 70's kitchen, an ambitious undertaking! I found the paint easy to use. I watched many of their videos for prep and application (since it's a little bit different than regular paint) and they came out better than I could have imagined!! I've since done many furniture pieces with the paint and it's the only one I'll use. The durability of it surviving my kitchen with 4 dogs speaks for itse... read more
Business response:
Thank you for the positive review! We always appreciate feedback and hopefully we continue to earn your support!
I have placed a large order with them and have waited for two weeks and it was yet to be shipped out. Calling customer service feels like you get a runaround and the manager refused to come to the phone.
Business response:
Sorry! It looks like your order shipped out on 3/28/23. I just resent the tracking information to your email, in case you didn't receive it the first time. If it's not showing in your inbox, you may need to check your spam folder.
I did everything as followed and after the first use the water sealer started peeling. Rather than them offering a replacement or send a sample can to fix the issue. They literally put the blame on me and basically said it couldn’t be their products. This was my first time buying their product and will be my last. This company does not care about their customers. They will believe their product to be perfect and that there is no mistakes on their end. Please don’t buy from them because once you receive a faulty product. They... read more
Business response:
Per our order terms & conditions, agreed upon at checkout, it is impossible for us to guarantee an outcome on a DIY project that is working on a variety of used surfaces. However, we are committed to helping customers work through issues with their projects via our customer support channels (www.allinonepaint.com/contact). We have over half a million customers that are very satisfied with their project outcome and we're confident that if the claimant allows us to help them through their project, they can have a successful ou... read more
This is the nicest paint! I painted my black cabinets 2 coats of coliseum (very light grey) and they look so rich! A soft velvety beautiful appearance and touch! So easy and fast to do! I took the doors off because I didn't know better, but it was no big deal. The VOC level is amazingly low. Later ordered a sample of another color and it arrived unable to open. Very concerned and polite Customer service advised to run the jar under hot water for a minute and it worked. I am very happy with this paint, the quality and ease, a... read more
Business response:
We appreciate your support and we hope to be your go to paint for every new project you start! Thank you for your patronage!
I placed an order and ***** delivered it to the wrong home. I called ***** and was told they delivered it so I needed to take it up with the company. I contacted Heirloom customer service and was told I needed to try to locate the package by visiting neighbors or wait to see if it gets returned. If it doesn't get returned then I had to file a police report and give them the report number and then they would reship the order. I expressed this should not be my job to locate the package and requested a refund. I was told it was... read more
Business response:
We completely understand the claimant's frustration and are happy to get this taken care of for them. The freight tracer shows delivered to the shipping address we were provided on the order so if the customer didn't receive it is likely that a theft occurred. As we instructed the customer, we would just need a copy of a police report and we're happy to get this replaced or refunded ASAP. That police report can be sent to our customer support channels at www.allinonepaint.com/contact, please reference the order number.
Incident happened September 26/2022 Stacie, is the customer Rep: That treated me wrongly. I am disabled American and paralyzed in the left arm and leg because of COVID shot. I bought a sample can of paint from their company and gave (Stacie) to rectify the situation of the broken can of paint. I emailed her pictures that the open can of paint was all dried up and unusable. (Stacie) emailed me and said the shipping and delivery was my fault. Without rectifying the situation. So I called my credit card company and reversed the... read more
Don't buy from these people once you buy u stuck with it
Business response:
Sorry! Per our Order Terms, and those agreed upon at checkout, all sales are final. We can cancel orders and make changes up until they're picked. However, once they're shipped, we don't accept returns. There are a couple of reasons for this. Shipping paint can be really difficult, and the potential for damages increase every time it travels. If a returned package were damaged in transit back to us, the customer would be out of the product and the cost and we don't want our customer's to run that risk. Secondly, we could not... read more
Great company. Quick to respond to emails. Highly recommend them!
Business response:
We definitely appreciate the kind words. We try really hard to respond to every one in a timely matter and provide as much help and guidance as we can! Thanks again for your continued support!
All I have to say is this is not as easy as they make it look! Terrible paint. I should have read the reviews my mistake!!!!
Business response:
Per our order terms & conditions, agreed upon at checkout, it is impossible for us to guarantee an outcome on a DIY project that is working on a variety of used surfaces. However, we are committed to helping customers work through issues with their projects via our customer support channels (www.allinonepaint.com/contact). We have over half a million customers that are very satisfied with their project outcome and we're confident that if you allow us to help them through your project, you can have a successful outcome as wel... read more
Frequently asked questions about Heirloom Traditions Paint Company Store
How is Heirloom Traditions Paint Company Store rated?
Heirloom Traditions Paint Company Store has a 3.5 star rating with 216 reviews.
When is Heirloom Traditions Paint Company Store open?
Heirloom Traditions Paint Company Store is closed now. It will open tomorrow at 8:00 a.m.
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